NAGLAA MOUSSA
Gig Harbor,WA
Summary
Bringing extensive experience in luxury retail, specializing in personalized client service and relationship management. Focus on understanding client preferences to create memorable shopping experiences. Proven success in high-value sales and customer retention through effective follow-ups and tailored outreach.
Overview
9
9
years of professional experience
Work History
Luxury Client Advisor / Sales Associate
VALENTINO
Seattle, WA
01.2022 - Current
- Provide personalized luxury service across ready-to-wear, handbags, accessories, and shoes, with a focus on understanding each client's style and needs.
- Build and maintain long-term client relationships through appointments, follow-up, personalized outreach, and distant sales.
- Work closely with Nordstrom stylists and clients to source merchandise, arrange transfers, prepare selections, and support special orders.
- Handle high-value purchases with care and professionalism, creating a comfortable and elevated experience from the first conversation through the final sale.
- Develop new business by staying connected with existing clients, reaching out about new collections, and creating opportunities for future appointments.
- Support the boutique with merchandising, organization, transfers, deposits, consignments, and daily brand standards.
- Contribute to team goals while maintaining the level of service, presentation, and attention to detail expected in a luxury environment.
Sales Associate
BEN BRIDGE JEWELER
Gig Harbor / Kitsap, WA
01.2020 - 01.2022
- Provided personal fine-jewelry service and helped clients choose pieces for everyday wear, gifts, and special occasions.
- Used product knowledge of jewelry, precious metals, and gemstones to guide clients and build confidence in their purchases.
- Developed customer relationships through trust, patience, follow-up, and attentive service.
Sales Associate
NORDSTROM, INC.
Bellevue, WA
01.2018 - 01.2022
- Built a strong repeat-client business by listening carefully, understanding customer needs, and following up consistently.
- Sold more than $1,055,000 in merchandise for Bellevue Nordstrom and earned Platinum Pacesetter recognition.
- Assisted clients with styling, product selection, wardrobe building, and identifying additional pieces that complemented their purchases.
- Worked confidently with a wide variety of clients and developed strong interpersonal, communication, and sales skills.
Education
Cairo University - Educational Media Studies
Cairo University
EgyptSkills
- Luxury Clienteling
- Relationship Building
- High-Value Sales
- Personal Styling
- Ready-to-Wear
- Handbags & Accessories
- Distant / Remote Sales
- Client Retention
- Business Development
- Cross-Selling
- Visual Merchandising
- Multicultural Communication
- Strong sense of fashion
- Color
- Styling
- Presentation
- Luxury customer experience
- Patient with challenging situations
- Committed to treating every client with class and respect
- Passionate about designer fashion
- Jewelry
- Travel
- Music
- Working with people from different backgrounds
Languages
- Arabic, Native / Bilingual
- English, Professional Fluency
- French, Conversational
Personal Information
- Arabic, Native / Bilingual
- English, Professional Fluency
- French, Conversational
Selected Sales Client Service Highlights
- Arabic, Native / Bilingual
- English, Professional Fluency
- French, Conversational
Timeline
Luxury Client Advisor / Sales Associate
VALENTINO
01.2022 - Current
Sales Associate
BEN BRIDGE JEWELER
01.2020 - 01.2022
Sales Associate
NORDSTROM, INC.
01.2018 - 01.2022
Cairo University - Educational Media Studies
Cairo University