Cristian Ortiz
Orlando,FL
Summary
Luxury retail professional with a strong background in client development, boutique operations, and high-value sales. Experienced in representing leading brands such as TAG Heuer, Louis Vuitton, and Michael Kors. Recognized for generating $1.3M+ in sales and supporting boutique performance through operational excellence and client engagement.
Overview
9
9
years of professional experience
Work History
Client Advisor
TAG Heuer-LVMH
Orlando, FL
04.2022 - Current
- Generated $1.3M+ in annual boutique sales, exceeding individual targets and contributing to the boutique ranking among the Top 3 in the U.S. and Top 10 globally.
- Cultivate long-term relationships with high net worth local and international clientele, delivering personalized luxury experiences that drive repeat business.
- Utilize CRM tools including Salesforce and CEGID to track client preferences, schedule appointments, and supports strategic client outreach.
- Ensure selling floor presentation and merchandising standards reflect brand guidelines through product replenishment, visual organization, and stock accuracy.
- Support the boutique in maintaining operational excellence including POS accuracy, inventory, merchandising standards, and opening/closing procedures
Flight Attendant
United Airlines
Newark, NJ
08.2023 - 07.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
Client Advisor (Seasonal)
Louis Vuitton - LVMH
Orlando
11.2021 - 02.2022
- Cultivated relationships with high-profile clientele, driving personalized service experiences.
- Collaborated with cross-functional teams to optimize inventory management and store displays.
- Maintained visual merchandising standards and boutique presentation in accordance with brand guidelines.
- Built rapport wit local and international clientele while supporting boutique sales performance during peak retail season.
Customer Service Specialist
Nothing Bundt Cakes
Orlando, FL
04.2017 - 12.2020
- Streamlined order processing procedures to improve efficiency in fulfilling customer requests.
- Assisted in training new staff on company policies and customer service best practices.
- Collaborated with team members to enhance the overall customer experience during peak times.
- Resolved conflicts and complaints promptly, fostering a positive environment for customers and staff.
Client Advisor
Michael Kors
Orlando, FL
10.2019 - 05.2020
- Collaborated with cross-functional teams to enhance overall customer experience strategies.
- Executed inventory management tasks, ensuring accurate stock levels for optimal sales performance.
- Delivered expert product knowledge to enhance client engagement and satisfaction.
Education
Associate of Science - Finance
Indian River State College
Ft. Pierce, FL05.2022
Skills
- Luxury Clienteling
- Client Relationship Development
- High-Value Sales
- CRM Management (Salesforce, CEGID)
- Boutique Operations
- Visual Merchandising
- Inventory & After-Sales Coordination
- International Client Engagement
- Sales KPIs & Performance Metrics
Accomplishments
- Contributed to boutique ranking Top 3 in the United States and Top 10 Globally
- Chosen to represent the boutique on the North America DEI committee across the LVMH brands
Languages
English
Spanish
Portuguese
Timeline
Flight Attendant
United Airlines
08.2023 - 07.2024
Client Advisor
TAG Heuer-LVMH
04.2022 - Current
Client Advisor (Seasonal)
Louis Vuitton - LVMH
11.2021 - 02.2022
Client Advisor
Michael Kors
10.2019 - 05.2020
Customer Service Specialist
Nothing Bundt Cakes
04.2017 - 12.2020
Associate of Science - Finance
Indian River State College