Bilingual Call Center Representative
Childrens Hospital
06 2023 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office
- Promoted from entry-level position due to demonstrated proficiency in handling complex calls requiring advanced language skills
- Managed high call volume efficiently, resulting in reduced wait times and increased customer satisfaction
- Provided exemplary customer service by consistently meeting quality assurance metrics set forth by management teams across multiple departments
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages
- Utilized bilingual abilities to translate documents and correspondence for colleagues, enhancing internal communication processes within the organization.
- Interacted courteously with colleagues from different departments in order to resolve challenging cases quickly.
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.