Isabella Ornaque
Miami,FL
Summary
Ambitious hard worker with proven track record of creating successful food service operations, managing staff and increasing profits. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
4
4
years of professional experience
Work History
Hostess Manager
The Ritz-Carlton Hotel Company
05.2023 - 01.2024
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Leveraged technology and social media to better reach and communicate with guests.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Demonstrated strong communication skills in a fast-paced environment.
- Supported overall team efficiency and guest satisfaction through teamwork.
- Assisted in coordinating restaurant events and special occasions.
- Provided exceptional customer service and addressed guest inquiries.
- Managed reservations and seating arrangements in a busy restaurant setting.
Marketing Intern
Smood Live
11.2022 - 10.2023
- Helped with planning and hosting of marketing events.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Collaborated with team members to help expand marketing channels.
- Contributed to mock-ups, email campaigns, and social media content.
- Developed content marketing strategies that increased followers on social media platforms.
- Managed the company’s social media accounts, increasing followers by 75% and engagement by 82%.
Manager
Red Bike
08.2019 - 01.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Greeted customers in a friendly and professional manner.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
Education
Miami
Skills
- Rapid and Adaptive
- Communication Skills
- High Achiever
- Attention to Detail
- Leadership Skills
- Fast Learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Hostess Manager
The Ritz-Carlton Hotel Company
05.2023 - 01.2024
Marketing Intern
Smood Live
11.2022 - 10.2023
Manager
Red Bike
08.2019 - 01.2021
Similar Profiles
Mohamad Junaid PeerzadeMohamad Junaid Peerzade
Restaurent Server at The Ritz-Carlton Hotel CompanyRestaurent Server at The Ritz-Carlton Hotel Company
Raffles Lim Jian WeiRaffles Lim Jian Wei
Bakery Chef | Chef at The Ritz-Carlton Hotel Company, L.L.C.Bakery Chef | Chef at The Ritz-Carlton Hotel Company, L.L.C.
Olivier BoukliOlivier Boukli
Club Lounge Concierge at Ritz-Carlton Hotel CompanyClub Lounge Concierge at Ritz-Carlton Hotel Company
Tara OzaetaTara Ozaeta
Overnight Guest Services Agent at The Ritz-Carlton Hotel CompanyOvernight Guest Services Agent at The Ritz-Carlton Hotel Company
Efrainny Rodriguez ConcepcionEfrainny Rodriguez Concepcion
Front Desk at Chesterfield hotelFront Desk at Chesterfield hotel