Karalynn Gober
Callahan
Summary
Dynamic Guest Service Expert with a proven track record at The Ritz-Carlton, excelling in positive customer relations and issue resolution. Adept at multitasking and creating welcoming environments, I consistently enhance guest satisfaction while upholding high standards of professionalism and discretion. Skilled in upselling strategies, I drive revenue through exceptional service.
Overview
8
8
years of professional experience
Work History
Guest Service Expert
The Ritz-Carlton Hotel Company
09.2021 - Current
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Mail Carrier
United States Postal Service
02.2018 - 09.2022
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Education
High School Diploma -
Camden County High School
Kingsland, GASkills
- Positive customer relations
- Multitasking proficiency
- Upselling strategies
- Professional appearance
- Issue resolution
- Self Motivated
Timeline
Guest Service Expert
The Ritz-Carlton Hotel Company
09.2021 - Current
Mail Carrier
United States Postal Service
02.2018 - 09.2022
High School Diploma -
Camden County High School
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