Isabella Oropeza
Kansas City,MO
Summary
Dynamic professional with a proven track record at Commerce Bank, adept in risk management and enhancing customer satisfaction through personalized financial advice. Excelled in building client rapport and critical thinking across diverse roles, including behavioral therapy. Recognized for attention to detail and adaptability, significantly improving client outcomes and service levels.
Overview
5
5
years of professional experience
Work History
Retail Personal Banker II
Commerce Bank
11.2022 - Current
- Managed risk exposure by closely monitoring account activity and taking appropriate action when necessary, safeguarding both clients'' and bank''s interests.
- Provided exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients.
- Enhanced customer satisfaction by providing personalized financial advice and tailored banking solutions.
- Participated in regional meetings focused on sharing best practices and driving continuous improvement within the retail banking sector.
Sales Associate
TJX Companies
05.2020 - 08.2023
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Registered Behavior Technician
Inspire Therapy
01.2022 - 12.2022
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Education
Bachelor of Arts - Psychology
University of Kansas
Lawrence, KS05-2025
Associate of Arts - Psychology
Kansas City Kansas Community College
Kansas City, KS05-2023
High School Diploma -
Sumner Academy of Arts & Sciences
1610 N 8th St Kansas City KS 6610105-2021
Skills
- Goal oriented
- Attention to detail
- Verbal and written communication
- Behavioral observation
- Client rapport building
- Cross-cultural awareness
- Empathy development
- Mental health awareness
- Critical thinking
- Adaptability
Languages
Spanish
Limited Working
Timeline
Retail Personal Banker II
Commerce Bank
11.2022 - Current
Registered Behavior Technician
Inspire Therapy
01.2022 - 12.2022
Sales Associate
TJX Companies
05.2020 - 08.2023
Bachelor of Arts - Psychology
University of Kansas
Associate of Arts - Psychology
Kansas City Kansas Community College
High School Diploma -
Sumner Academy of Arts & Sciences
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