Marshall Miller
Cincinnati,OH
Summary
Resourceful Retail Personal Banker known for productivity and efficient task completion. Specialized in customer relationship management, financial product knowledge, and risk assessment. Excel in communication, problem-solving, and adaptability, ensuring exceptional service delivery in fast-paced banking environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Retail Personal Banker II
Fifth Third Bank
West Chester, OH
10.2019 - Current
- Managed book of business of over 700 clients
- Completed daily task including calling and other practices to better serve customers and grow my book
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Used product knowledge and abilities to execute consumer loans and other services.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
Sales Consultant
Kenwood Dealer Group- Fairfield Volkswagen
Fairfield, OH
12.2018 - 09.2019
- Automotive Sales
- Sales consultant responsible for customer service and also showcasing vehicle
- Responsible for collecting all paperwork, presenting number proposals, and submitting credit applications
- Cultivated productive relationships with clients through exceptional follow up after sales
- Programs used - Drive Centric, Provision and Route One Credit Agency
- Volkswagen Vest Certification- Volkswagen Elite Sales Training
Store Manager
Ace Hardware
Oxford, Ohio
02.2006 - 11.2018
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Performed assigned projects and completed checklists in an efficient and accurate manner
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Coordinated sales reports, reconciled accounts and made bank deposits
- Worked directly with existing and new vendors
- Designed dynamic displays for products to increase overall revenue and specific product sales
- Programs used to complete my task as manager -Epicor, Compass, Microsoft Word/Excel, Mango, and DayforceHCM
Education
High School Diploma -
Talawanda High School
Oxford, OHSkills
- Work Planning and Prioritization
- Documentation and Reporting
- Complex Problem Solving
- Employee Coaching and Motivation
- Relationship Building
- Banking Policies and Procedures
- Retail Metrics and Goals
- Strong Digital Understanding and Use
Certification
- State of Ohio Notary
- NMLS Registered
References
Christopher Chandley- 513-461-1015
Occupation- Branch Manager First Financial Bank
Relationship- Friend and former Co- Worker
Jeff Mcdonald - 513-255-5285
Occupation- Retired store owner
Relationship- Former employer for 11 years at Ace Hardware.
Elliot Newton- 513-827-9743
Occupation- Store Manager
Relationship- Friend and former Co-worker.
Timeline
Retail Personal Banker II
Fifth Third Bank
10.2019 - Current
Sales Consultant
Kenwood Dealer Group- Fairfield Volkswagen
12.2018 - 09.2019
Store Manager
Ace Hardware
02.2006 - 11.2018
High School Diploma -
Talawanda High School