Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabella Ortiz

Simpsonville,SC

Summary

Highly energetic hospitality graduate, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

2
2
years of professional experience

Work History

Team Trainer

Sullys Steamers
03.2022 - Current
  • Train other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Teach new team members correct procedures for all areas of operations.
  • Lead organization activities for small and large groups needing catering services.
  • Strive for total customer satisfaction through service delivery.
  • Greet customers with smile and provide friendly service to professionally handle every need.

Family Nanny

Brantley Millegan
03.2021 - Current
  • Build positive and nurturing environments to support child social and emotional growth.
  • Establish lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Monitor schedules to maintain sleeping, eating, and school schedules for children.
  • Organize different types of activities to enhance physical and intellectual development.
  • Involve children in caring for household pets and chores.

Crew Member

Chick-fil-A
11.2021 - 03.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Associate of Applied Science - Hospitality/Tourism Management

Greenville Technical College
Greenville, SC
05.2023

Skills

  • Business Needs Analysis
  • Station Preparation/Closing
  • Staff Management
  • Training
  • Quality Assurance Controls
  • Client Needs Assessment
  • Inventory Counts
  • Customer Relationship Management
  • Efficient Data Entry
  • Interpretation and Translation Services

Languages

Spanish
English

Timeline

Team Trainer

Sullys Steamers
03.2022 - Current

Crew Member

Chick-fil-A
11.2021 - 03.2022

Family Nanny

Brantley Millegan
03.2021 - Current

Associate of Applied Science - Hospitality/Tourism Management

Greenville Technical College

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Isabella Ortiz