ISABELLA ORTIZ
Trainwreck Saloon
St. Louis,MO
2
Languages
3
years of professional experience
Dependable and motivated professional with strong customer service, communication, organization, and problem-solving skills. Experienced in fast-paced environments, handling sensitive information, processing transactions, and building positive relationships with customers and team members. Demonstrates strong attention to detail, adaptability, time management, and the ability to learn new systems and processes quickly. Committed to providing professional, efficient, and high-quality service.
Work History
Server and Hostess
4 Months- Greet guests, manage seating arrangements, and help create a welcoming dining experience.
- Take accurate food and beverage orders and process customer payments efficiently.
- Provide attentive customer service while maintaining a positive and professional atmosphere.
- Communicate effectively with team members in a fast-paced restaurant environment.
Pharmacy Technician
8 Months- Accurately filled prescriptions while following dosage and safety guidelines.
- Prepared and labeled medications, including tablets, liquids, and compound prescriptions.
- Verified patient information and maintained confidential medical records.
- Processed insurance claims and resolved billing issues to support timely medication access.
- Communicated with physicians’ offices regarding prescription clarifications and refill authorizations.
Shift Lead
1 Year 2 Months- Provided exceptional customer service by greeting customers and addressing questions or concerns.
- Processed prescription payments using cash registers and point-of-sale systems.
- Verified patient information and maintained confidentiality in the pharmacy.
- Processed insurance claims and resolved billing issues to support timely medication access.
Education
Associate of Arts
Skills
Customer Service: guest services
verbal/written communication
customer-relationship building
patience
and adaptability to changing situations.
Technology: Microsoft tools
computer literacy
POS systems.
Professional: leadership
time management
bilingual communication
conflict resolution/de-escalation
and working effectively under pressure.
LANGUAGES
English
Spanish
Timeline
Server and Hostess
Trainwreck Saloon
04.2026 - CurrentRead More
Pharmacy Technician
Walgreens
08.2025 - 04.2026Read More
Shift Lead
Walgreens
01.2024 - 03.2025Read More
Jefferson Community College
Associate of Arts
Read More