Isabella Palacios
Bremerton
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Proven track record in effectively managing large teams to maintain productivity and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO
07.2024 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on insurance policies and procedures.
Assistant Manager
Nothing Bundt Cakes
03.2021 - 05.2024
- Complete the schedules with optimal labor percentage.
- Coaching and training employees daily to maintain a positive atmosphere and perfect quality products.
- Managing a large group of employees, keeping everyone on track and productive.
Froster & Shift Lead
Nothing Bundt Cakes
07.2020 - 03.2021
- Organizing the frosting station, multitasking while completing daily duties.
- Ordering main bakery materials and retail items.
Room Service Associate
Banner Health
01.2020 - 06.2020
- Fulfilling patient food orders and delivering them in a timely manner.
Guest Service Representative
Nothing Bundt Cakes
01.2019 - 01.2020
- Helping guests with excellent customer service.
- Cleaning and organizing the storefront while making sure it is fully stocked with product and retail.
Education
High School Diploma -
Mission Heights Preparatory High School
Casa Grande, Arizona05.2016
Skills
- Cash management
- Scheduling
- Marketing
- Payroll
- Leading large teams
- Sales
- Financials
- Inventory management
- Thriving in stressful, fast paced environments
- Quick learner
- Positive attitude during stressful situations
- Customer follow-up
- Client assessment
- Revenue generation
- Auto & Property insurance
- Customer service
- Account management
- Upselling
- Communication
- Organization and time management
- Microsoft office
- Multitasking Abilities
Certification
- Licensed Insurance Agent
Timeline
Insurance Agent
GEICO
07.2024 - Current
Assistant Manager
Nothing Bundt Cakes
03.2021 - 05.2024
Froster & Shift Lead
Nothing Bundt Cakes
07.2020 - 03.2021
Room Service Associate
Banner Health
01.2020 - 06.2020
Guest Service Representative
Nothing Bundt Cakes
01.2019 - 01.2020
High School Diploma -
Mission Heights Preparatory High School
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