Isabella Paredes
McKinney,TX
Summary
Highly adaptable and proactive employee with extensive knowledge of customer service and technology. Skilled in conflict resolution and training others, consistently delivering outstanding performance in any task. Striving for excellence and aiming to be the best. Professional hospitality worker ready to excel in a fast-paced environment. Proven track record of ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability allows for consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable, results-driven mindset, positive attitude, and excellent communication skills contribute to any team or organization.
Overview
7
7
years of professional experience
Work History
Server
Delaneys
McKinney, TX
11.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Team Member
Whataburger
Mckinney, TX
10.2020 - 11.2021
- Pursued learning opportunities to advance knowledge and take on leadership position. Enrolled to become Shift leader.
- Contributed to team success by completing jobs quickly and accurately.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Lifted, stacked and transported boxes using hard cart.
- Sought out ways to go above and beyond job requirements.
- Worked different stations to provide optimal coverage and meet production goals.
Shift Lead Supervisor
Taco Bell
Mckiney , TX
02.2020 - 10.2020
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Enforced company policies and regulations with employees.
Store Team Member
Braums
McaKinney, Texas
01.2018 - 02.2020
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Coordinated with day management regarding on-going issues.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Assisted customers with products by answering product-related questions to guide customers through buying process.
Education
High School Diploma -
Independence High School
Frisco, TX05.2021
Skills
- Proficient in customer service
- Sales expertise
- Cash Handling
- Complaint resolution
- Staff education and training
- Team Building
- Basic math
- Adaptability
- Hospitality service expertise
- Memory retention
- Item promotion
- Time management abilities
Accomplishments
Won perseverance medal in highschool
Took honor classes
Timeline
Server
Delaneys
11.2021 - Current
Team Member
Whataburger
10.2020 - 11.2021
Shift Lead Supervisor
Taco Bell
02.2020 - 10.2020
Store Team Member
Braums
01.2018 - 02.2020
High School Diploma -
Independence High School