Krystle Gatchalian
Orlando
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences. Skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SERVER
YARD HOUSE
04.2024 - Current
- Delivered exceptional customer service by efficiently managing table assignments and guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for optimal dining experience.
- Trained new servers on menu knowledge, service protocols, and restaurant operations to enhance team performance.
- Implemented streamlined processes for order taking and payment handling, improving overall workflow efficiency.
- Resolved guest complaints promptly, ensuring satisfaction and maintaining positive dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business through personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
SERVER
CRAFT'D
06.2020 - 05.2022
- Practiced great customer service by providing excellent and memorable guest service.
- Practiced cash handling.
- Practiced food and beverage services.
- Worked with TOAST.
- (815)782-8832
SUPERVISOR, BARTENDER, SERVER, ALL OF FOH AND BOH POSITIONS
BD’S MONGOLIAN GRILL
09.2008 - 06.2020
- Managed and lead a team to ensure great customer service and dining experience.
- Trained new teammates per company guidelines.
- Practice with and trained others to use Standard Operating Procedures.
- Worked with MICROS.
- Worked every position in the Front of House and Back of House.
- Practiced cash handling, inventory, and scheduling as part of supervisor duties.
- (630)428-0300
Education
Massage Therapy Certification -
Olympia College
Burr Ridge, IL01.2007
General education courses
Joliet Junior College
Joliet, IL01.2005
Skills
- Years of customer service experience, especially in high volume situations
- Loves to work in a fast-paced environment
- Proficient in customer service
- Proficient in cash handling
- Able to adapt to different work environments and situations
- Able to communicate and execute guests needs
- Always open to learning new things and procedures
- High volume dining
- Point of sale (POS) system operations
- Positive and professional
- Team player
- Reliability
- Multitasking and organization
- Food safety
- POS operation
Certification
- IL BASSET Certification
- ServSafe Certification
Timeline
SERVER
YARD HOUSE
04.2024 - Current
SERVER
CRAFT'D
06.2020 - 05.2022
SUPERVISOR, BARTENDER, SERVER, ALL OF FOH AND BOH POSITIONS
BD’S MONGOLIAN GRILL
09.2008 - 06.2020
General education courses
Joliet Junior College
Massage Therapy Certification -
Olympia College