Isabella Parsons
South Hadley,MA
Summary
Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.
Overview
6
6
years of professional experience
Work History
Staff Member
Mutt Rescue Of Massachusetts
09.2022 - Current
- Keep work areas clean, organized, and safe to promote efficiency and team safety. For example clean kennels/ disinfect, clean the yard, do the dishes, wash dirty dogs, etc.
- Establish positive relationships with customers and other staff members.
- Greet potential adopters and volunteers and assisted with variety of questions to foster exceptional customer service.
- Assist with onboarding new staff members, providing orientation and support.
- Provide guidance and support to junior staff members in achieving performance goals.
- Develop and improve time management and organizational skills to maximise personal productivity.
- Assist in fitting dogs for harness's and collar's.
- Doing introductions between dogs.
- Created and running one of the shelter's social media to attract more adopters.
- Photographing dogs for the website and social media page.
Owner
Pampered Pals
09.2017 - Current
- Completed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, payment, and costs.
- Trained many dogs in obedience, tricks, agility, etc.
- Devised processes to boost long-term business success and increase profit levels.
- Interacted well with customers to build connections and nurture relationships
- Properly exercised animals. For example, providing mental stimulation through puzzles, frozen treats, snuffle mats, etc. Or physical exercise through walks, playtime, etc.
- Administering medicine to pets with a prescription. For example pills, eye drops, eye lube, etc.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Created a website, flyers & business cards to increase business.
- Managed time and kept a schedule of availability vs. unavailability.
Education
No Degree - Animal Science
University of Massachusetts Amherst
Amherst, MA05.2027
High School Diploma -
South Hadley High School
South Hadley, MA06.2023
Skills
- Cleaning and Organization
- Customer Service Understanding
- Animal Handling
Timeline
Staff Member
Mutt Rescue Of Massachusetts
09.2022 - Current
Owner
Pampered Pals
09.2017 - Current
No Degree - Animal Science
University of Massachusetts Amherst
High School Diploma -
South Hadley High School
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