ISABELLA PEREZ
Providence Mission Viejo Hospital
Mission Viejo,CA
2
Languages
5
years of professional experience
Dedicated and detail-oriented healthcare and administrative professional with a proven track record of exceeding expectations in patient support and team collaboration. Expertise in medical scheduling, insurance coordination, and customer service, complemented by strong leadership capabilities. Exceptional communication skills in English and Spanish enhance the ability to connect with diverse populations and foster a positive environment. Committed to delivering high-quality service while effectively managing multiple priorities in fast-paced settings.
Work History
Procedural Scheduler
1 Year 10 Months- Facilitated patient communication as primary contact for procedure scheduling and follow-up instructions.
- Facilitated accurate documentation of procedure information within scheduling system and electronic medical record (EMR) to enhance operational efficiency.
- Communicated with patients to provide clear procedural instructions and preoperative information.
- Accurately enter procedure details into the scheduling system and electronic medical record (EMR).
- Confirm availability of physicians, procedure rooms, and equipment.
- Streamlined communication and workflow between cath lab and surgical teams to support effective patient treatment.
- Review current medications and follow medical guidelines to ensure safety and compliance.
- Ensured insurance eligibility verification and obtained prior approvals to streamline procedural operations.
- Orchestrated scheduling of cardiac procedures, including catheterizations, ablations, and device implantations.
- Trained new team members on scheduling protocols and best practices, fostering a collaborative work environment.
- Analyzed scheduling data to support strategic decision-making and enhance service delivery outcomes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Screened and routed incoming medical documentation via fax, mail, courier, and patient portals for patients’ procedures.
Team Lead, Front Desk Operations
1 Year 5 Months- Conducted performance feedback and facilitated conflict resolution to support team cohesion.
- Trained staff on advanced imaging technologies and best practices for optimal results.
- Led team in implementing efficient imaging protocols to enhance workflow productivity.
- Adjusted workload distribution to optimize team efficiency.
- Managed patient intake for imaging services, ensuring accurate processing for MRIs, CTs, X-rays, and ultrasounds.
- Verified insurance authorizations, doctors' orders, and procedural codes.
- Verified insurance authorizations, doctors' orders, and procedural codes.
- Acted as liaison between patients, doctors, and insurance providers.
- Served as liaison between patients, doctors, and insurance providers to streamline communication and enhance patient experience.
- Maintained office and medical supply inventory and compliance checks.
- Analyzed operational performance metrics to identify areas for improvement and implement solutions.
Front Desk Receptionist
1 Year 1 Month- Checked in pets for boarding and spa services for boarding and spa services.
- Confirmed pet and owner records, feeding schedules, and medication requirements to maintain compliance and care standards.
- Verified pet and owner records, feeding schedules, and medication requirements.
- Provided exceptional customer service in person and over the phone, enhancing client satisfaction and loyalty.
Education
High School Diploma
Skills
Scheduling & verification
Procedure Coordination
Workflow Coordination
Imaging operations
Patient-Centered Communication
Administrative Support
Attention to Detail
Multitasking & Time Management
Cross-functional Collaboration
Organization
Bilingual: English & Spanish
Languages
English: Fluent
Spanish: Fluent
Timeline
Procedural Scheduler
Providence Mission Viejo Hospital
11.2024 - CurrentRead More
Team Lead, Front Desk Operations
Wave Imaging Saddleback
06.2023 - 11.2024Read More
Front Desk Receptionist
The Zuri Pet Spa and Resort
03.2022 - 04.2023Read More
Silverado High School
High School Diploma
Read More