Isabella Poteras
Summary
Dependable worker, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Barista
Dutch Bros Coffee
Elk Grove, CA
04.2022 - Current
- Prepared beverages.
- Provided customer service in taking orders at window and drive through.
- Controlled line with quick, efficient service.
- Responsible for shift changing chores, cleaning the espresso and icy machines, and the cash register.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Server
Ebisu
Elk Grove, CA
07.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Nanny
Linda Nguyen
Elk Grove
06.2021 - 08.2022
- Provided care and doing activities.
- Assisted with light housekeeping duties as well as running errands.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Crew Member
Mikunis Sushi
Elk Grove, CA
11.2020 - 05.2021
- Worked multiple positions during employment, including hosting, bussing, expo, and running
- Responsible for clean up when closing kitchen.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
Team Member
Lamppost Pizza
Sacramento, CA
11.2018 - 03.2020
- Provided customer service and took orders over the telephone
- Food prepped, prepared pizzas, and cleaned the dining room and bathrooms.
- Trained new team members by relaying information on company procedures and safety requirements.
Dispenser
Leatherby's Family Creamery
Elk Grove, CA
04.2019 - 01.2020
- Provided customer service and resolved queries over the phone
- Made ice cream sundaes for both dine in and to-go.
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash registers and processed payments accurately.
Education
General Science
Cosumnes River College
Sacramento, CAElk Grove High School
Elk Grove, CA01.2019
Skills
- Cash Handling
- Opening and closing duties
- Friendly and outgoing
- Exceptional customer service
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- POS Systems
- Guest Seating
Timeline
Server
Ebisu
07.2022 - 03.2023
Barista
Dutch Bros Coffee
04.2022 - Current
Nanny
Linda Nguyen
06.2021 - 08.2022
Crew Member
Mikunis Sushi
11.2020 - 05.2021
Dispenser
Leatherby's Family Creamery
04.2019 - 01.2020
Team Member
Lamppost Pizza
11.2018 - 03.2020
General Science
Cosumnes River College
Elk Grove High School