Summary

Overview

Work History

Education

Skills

References

Timeline

Isabella Poteras

Summary

Dependable worker, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

years of professional experience

Work History

Barista

Dutch Bros Coffee

04.2022 - Current

Prepared beverages.
Provided customer service in taking orders at window and drive through.
Controlled line with quick, efficient service.
Responsible for shift changing chores, cleaning the espresso and icy machines, and the cash register.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Server

Ebisu

07.2022 - 03.2023

Served food and beverages promptly with focused attention to customer needs.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Nanny

Linda Nguyen

06.2021 - 08.2022

Provided care and doing activities.
Assisted with light housekeeping duties as well as running errands.
Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.

Crew Member

Mikunis Sushi

11.2020 - 05.2021

Worked multiple positions during employment, including hosting, bussing, expo, and running
Responsible for clean up when closing kitchen.
Took orders, prepared meals, and collected payments.
Worked front counter, drive-thru and other areas.
Cleaned and maintained all areas of restaurant to promote clean image.

Team Member

Lamppost Pizza

11.2018 - 03.2020

Provided customer service and took orders over the telephone
Food prepped, prepared pizzas, and cleaned the dining room and bathrooms.
Trained new team members by relaying information on company procedures and safety requirements.

Dispenser

Leatherby's Family Creamery

04.2019 - 01.2020

Provided customer service and resolved queries over the phone
Made ice cream sundaes for both dine in and to-go.
Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
Kept work area tidy and sanitary, promptly addressing spills, and other messes.
Operated cash registers and processed payments accurately.