Isabella Ramirez
Chattanooga,TN
Summary
I have proven expertise in customer service from working in Altar'd State, a retail store that holds its brand representatives to a high standard of always putting the guest first. I know safe food handling techniques from a fast-paced tenure at Taco Bell. I excel in teamwork and customer service, significantly enhancing customer satisfaction. I'm a kind person who wants to make people's day a little bit better, even if it's just some good customer service. I love to put a smile on people's faces. I believe that being kind to others makes me, as a person, happier. When you're joyful to others, even if it's originally fake, eventually you will truly feel joyful.
Overview
2
2
years of professional experience
Work History
Brand Sales Representative
Altar'd State
Murfreesboro, TN
10.2024 - Current
- Provided exceptional customer service by addressing issues promptly and professionally, ensuring high levels of satisfaction among clients.
- Demonstrated product knowledge to effectively address client inquiries and concerns.
- Trained new team members on best practices in brand representation, equipping them for success in their roles.
- Achieved consistent sales growth by identifying new opportunities and fostering long-term partnerships with key clients.
- Performed cash, and card transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Member
Taco Bell
Murfreesboro, TN
12.2022 - 10.2024
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Siegel High School
Murfreesboro, TN05.2024
Skills
- Customer Service
- Safe Food Handling
- Cooking
- Food Preparation
- Menu Memorization
- Heavy Lifting
- Complex Problem-Solving
- Integrity and Honesty
- Creativity and Innovation
- Problem-Solving
- Cash Handling
- Taking Orders
- Teamwork and Collaboration
- Positive Company Representation
- Store Opening and Closing
- Technical skills
- Sales strategies
- Customer engagement
- Friendly and helpful
- Honest and dependable
- Cleaning and sanitizing
- Active listening
- Creative thinking
- Brand awareness
- Attention to detail
- Engaging with diverse customers
Languages
Spanish
Limited Working
Accomplishments
I had the highest dollar-per-transaction rate at Altar'd State. I created close-knit relationships with the customers, making it easy for me to help with sales.
I received a high grade on "core" for my excellent customer service at the drive through window. Core is like an audit for Taco Bell and their food safety etc.
Timeline
Brand Sales Representative
Altar'd State
10.2024 - Current
Crew Member
Taco Bell
12.2022 - 10.2024
Siegel High School