Sibora Gosturani
NY
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
4
4
years of professional experience
Work History
Brand Sales Representative
Abercrombie & Fitch
01.2023 - Current
- Trained new team members on best practices in brand representation, equipping them for success in their roles.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled financial transactions between customers.
- Completed multiple floor sets.
- Gained experience and worked across all of the company's stores and locations.
- Completed hundreds of shipment processing
Babysitting
Babysitters
03.2021 - 08.2024
- Over 200 hours in experience
- Provided caretaking for children 3 years of age and older
- Tutored in subjects such as Early Mathematics
- Managed challenging behavior effectively by implementing positive discipline techniques.
- Ensured child safety by closely monitoring indoor and outdoor play environments.
- Developed strong relationships with both parents and children, fostering trust and open communication.
- Collaborated with parents to ensure consistency in childcare approach between home and babysitter settings.
Education
Bachelor of Arts - Biochemistry
New York University
New York, NY05.2028
High School Diploma -
Herricks High School
New York, NY06.2024
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Teamwork
Teamwork and Collaboration
Time Management
Cash Handling
Retail Sales
Flexible Schedule
Store Opening and Closing
Activities
- Model United Nations - Under Secretary General of Conferences, USG of Conferences for my School Club's Board., Attended Brown University Model UN Conference 4 times and Columbia Model UN Conference 3 times, attended the National High School Model UN Conference, Received Columbia MUN Verbal Commendation Award., Taught a classroom with 18 kids how to do Model UN, Co-taught 2 Model UN classes, mentored 30+ novices, crafted novice reference materials, researched global issues, hosted annual conferences.
- Social Justice and Activism- B.A.L.I. Trainee, Participated in various women's empowerment workshops led by university professors, Barnard alumni, and CEOs, Received leadership training from Liz Abzug2, Researched Bella Abzug's methods for combating social injustice, Engaged in women's empowerment workshops, led research and case writing on serving underprivileged communities, leadership training from Liz Abzug.
- Debate- NYC Urban Debate League, Awarded 6th place for top speaker in 2 day debate competition., Debate group awarded 2nd place., Debated the positives and negatives of the narrative that "women can do it all."
- Community Service - Community Club Volunteer, Volunteered for over a dozen fundraisers for various charities that donated hundreds dollars to local organizations., Received over 20 volunteers hours
- Community Service - Bota e Drituse Volunteer, Taught Albanian kids aged 5-12 English., Tutored in math, reading, writing, and science.
- Cultural- Albanian Roots & Grupi Rozafati, Participated in several Albanian cultural events in NYC., Learned and studied Albanian cultural dances.
Awards
- Honors Society- National Honors Society Member
- Advanced Placement Scholar Award
- New York State Seal of Biliteracy- Candidate for Seal of Biliteracy in French
- National French Contest- Bronze Award
- Nominated for the Congress of Future Medical Leaders Award of Excellence
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Brand Sales Representative
Abercrombie & Fitch
01.2023 - Current
Babysitting
Babysitters
03.2021 - 08.2024
Bachelor of Arts - Biochemistry
New York University
High School Diploma -
Herricks High School
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