Isabella Ramirez
Beaverton
Summary
Customer Service and sales professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines, Inc
02.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Office Manager
GEICO
Fort Collins, CO
10.2017 - 02.2024
- Evaluated employee records and productivity and submitted evaluation reports
- Established team priorities, maintained schedules and monitored performance.
- Coordinated special projects and team meetings.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Certified Crew Trainer
Raising Canes
Fort Collins, CO
09.2016 - 10.2018
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Established and maintained quality control standards.
- Developed and implemented successful onboarding program.
Verizon Sales and Customer Service Representative
Verizon
Rancho Cucamonga, CA
01.2015 - 08.2016
- Provided primary customer support to internal and external customers.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Drove team revenue totals by bringing in top sales numbers.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Often exceeded sales quotas
- Developed strong rapport with customers and created positive impression of business.
- Built my own team of 6 individuals that constantly became top sellers on Verizon campaign.
- Facilitated classes to assist individuals with gaining more knowledge and reaching their goals.
Education
High School Diploma -
Lee V Polalrd High School
Corona, CA06.2015
Skills
- Sales training
- Outbound Sales
- Exceptional customer service
- Office Management
- Teamwork and Collaboration
- Schedule Coordination
- Excellent Communication
- New hire on-boarding
- Product knowledge
- Time Management
- Multitasking and Organization
Certification
- Property and Casualty License
Languages
American Sign Language
Native or Bilingual
Timeline
Flight Attendant
Delta Air Lines, Inc
02.2024 - Current
Office Manager
GEICO
10.2017 - 02.2024
Certified Crew Trainer
Raising Canes
09.2016 - 10.2018
Verizon Sales and Customer Service Representative
Verizon
01.2015 - 08.2016
High School Diploma -
Lee V Polalrd High School