Isabella Ramon
Miami,FL
Summary
Experienced food service professional with a strong background in delivering memorable experiences through genuine hospitality. Skilled in overseeing daily operations, managing administrative tasks, and leading teams to provide exceptional dining experiences.
Experienced fine dining server with a proven ability to adapt to changing policies and menu items, seamlessly transitioning between roles in a dynamic hospitality environment. Demonstrates resourcefulness and flexibility in meeting diverse guest needs. Seeking a challenging position as Server, Administrative Assistant, or Key Manager to contribute leadership and several years of expertise.
Overview
15
15
years of professional experience
Work History
Bartender
Joe's Stone Crab Restaurant
Miami Beach , Florida
02.2024 - Current
- High-Volume Bartender
- Upheld Joe's customer service standards with professionalism and enthusiasm.
- Excel at upselling beverages by leveraging deep product knowledge.
- Uphold legal responsibilities regarding alcohol service and adhere to all applicable laws and regulations.
- Mixology and crafting innovative cocktails using unique ingredients to elevate the cocktail experience while maintaining consistency in taste and presentation.
- Engage with guests to offer personalized experience and enhance Joe's reputation and visibility.
Server/PD Captain/Head Bartender
Bloomin' Brands
Coral Gables, USA
03.2010 - 02.2024
- Oversaw front-of-house activities for optimal service delivery
- Trained serving staff on policies, procedures, and service standards
- Streamlined schedules, managed payroll systems, optimized inventory control
- Managed guest concerns and feedback efficiently, maintaining positive experiences.
- Facilitated smooth operations by coordinating efforts of all personnel
- Offered comprehensive administrative assistance to management team, covering tasks like data entry, filing, correspondence
- Assisted in event planning and coordination, ensuring successful execution of private parties and special events
- Maintained cleanliness and organization of the dining area, ensuring compliance with health and safety regulations.
- Achieved excellence in service provision, boosting customer approval
Education
Associate of Arts -
Miami Dade College
Kendall Skills
- Effective Interpersonal Skills
- Team Management Expertise
- Proficient in Microsoft Office Suite, Seven Rooms and ALOHA POSI systems
- Highly organized with meticulous attention to detail
- Fast-Paced Environment Adaptability
- Effective Problem-Solving
- Bilingual Communication Skills
- Skilled Mixologist
Timeline
Bartender
Joe's Stone Crab Restaurant
02.2024 - Current
Server/PD Captain/Head Bartender
Bloomin' Brands
03.2010 - 02.2024
Associate of Arts -
Miami Dade College