Raechel Good
Welches,OR
Summary
Results-driven Lead Bartender with 15 years of experience in high-paced Food and Beverage environments. Seeking a lasting and permanent role with MHM. Proven track record in delivering exceptional customer service, training and developing staff, and optimizing operational efficiency. Adept at managing orders and inventory, enhancing guest experiences, and fostering a collaborative team culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Bartender
Mount Hood Meadows
Mount Hood , OR
11.2020 - Current
- Overseeing bar operations, while providing exceptional service and creating a welcoming atmosphere to ensure guests have memorable experiences.
- Led and trained a team of bartenders to enhance the overall guest experience, while also managing inventory effectively.
- Verified customer age for alcohol purchases to ensure OLCC compliance.
- Prompt and professional resolution of customer inquiries.
- Developed an inventive cocktail menu by integrating current trends and seasonally available ingredients.
- Prepared and presented a diverse range of high-quality alcoholic and non-alcoholic beverages.
- Tracked liquor and supply inventory, managed order placement, and ensured sufficient stock levels to minimize waste while ensuring product availability.
- Enforced safety and health regulations in compliance with local laws.
- Assist in year-round set up and execution of special events and weddings.
- Worked in a fast-paced and high-energy environment during peak ski season, incorporating flexibility to accommodate evening, weekend, and holiday shifts.
Front Desk Supervisor and Server/Bartender
Prospect Historic Hotel, Motel, and Dinner House
Prospect , OR
07.2020 - 10.2021
- Greeted and welcomed guests in a friendly, professional manner.
- Provided support to guests with check-in and check-out procedures.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Developed policies and procedures related to front desk operations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Balanced hotel accounts at end of each shift.
- Provide exceptional service as a breakfast and dinner server, ensuring guest satisfaction during dining experiences.
Lead Banquet Bartender and Poolside Bartender
The Peaks Resort And Spa
Telluride , CO
11.2016 - 04.2017
- Prepared cocktails for banquet events according to recipes and customer requests.
- Assisted in setting up the banquet hall prior to events; arranged tables and chairs, set up buffet stations and decorated according to event specifications.
- Adhered to state laws governing the sale of alcoholic beverages at all times.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Stocked bar with beer, wine, liquor and related supplies.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
Bartender and Lead Server
Crystal Mountain Resort
Enumclaw , WA
12.2014 - 04.2016
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
Food and Beverage Clerk, Bartender, Server
Xanterra Parks & Resorts
Yellowstone National Park County (historical) , WY
05.2010 - 10.2012
- Managed comprehensive employee payroll records for new hires, terminations and pay rate revisions.
- Assisted in successful onboarding of employees
- Collaborated with HR, finance, and department managers to ensure accurate payroll processing and quickly resolve discrepancies.
- Monitored payroll management for food and beverage department personnel, ensuring precise processing of salaries in addition to maintaining records of hours worked, overtime and gratuities.
- Maintained accurate time records through thorough verification of timesheets and meticulous adherence to park regulations and labor laws.
- Ensured compliance with payroll processes in accordance with federal, state, and park-specific regulations.
- Offered support to Xanterra in Yellowstone National Park by serving and bartending at different locations based on demand. Experienced as both server and bartender.
Education
Bachelor of Science - Criminal Justice
Saint Martins University
Lacey, WA06-2008
Office Technoloy Degree - Office Technology
Clover Park Technical College
Lakewood, WA06-2006
Skills
- Menu Development and Mixology
- Upselling strategies
- Wine Knowledge
- Ordering Supplies
- Workplace Safety
- Collaborative Team Engagement
- Efficient Multi-Tasking
- Effective Interpersonal Skills
- Employee Coaching
- Health codes compliance
Certification
- Typing Cert @ 108 WPM (2008)
- Ten Key Cert @ 10,500 KPM (2008)
- MOS Master in Word, Excel, Powerpoint, Outlook (2008)
- Certified Administrative Professional (2008)
- Alcohol Server Education Certification (2020)
- OLCC Alcohol Service Permit (9/03/20-9/02/25)
- Oregon Food Handlers Permit (6/25/23-6/25/2026)
Timeline
Lead Bartender
Mount Hood Meadows
11.2020 - Current
Front Desk Supervisor and Server/Bartender
Prospect Historic Hotel, Motel, and Dinner House
07.2020 - 10.2021
Lead Banquet Bartender and Poolside Bartender
The Peaks Resort And Spa
11.2016 - 04.2017
Bartender and Lead Server
Crystal Mountain Resort
12.2014 - 04.2016
Food and Beverage Clerk, Bartender, Server
Xanterra Parks & Resorts
05.2010 - 10.2012
- Typing Cert @ 108 WPM (2008)
- Ten Key Cert @ 10,500 KPM (2008)
- MOS Master in Word, Excel, Powerpoint, Outlook (2008)
- Certified Administrative Professional (2008)
- Alcohol Server Education Certification (2020)
- OLCC Alcohol Service Permit (9/03/20-9/02/25)
- Oregon Food Handlers Permit (6/25/23-6/25/2026)
Bachelor of Science - Criminal Justice
Saint Martins University
Office Technoloy Degree - Office Technology
Clover Park Technical College
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