Isabella Rhoney
Buffalo,NY
Summary
Dedicated professional with a background in customer service and management. Known for effectively training teams and resolving issues, committed to fostering a collaborative environment that enhances overall operational efficiency.
Overview
5
5
years of professional experience
Work History
Barista/Manager
The Grange Outpost
Orchard Park, NY
05.2024 - Current
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored new baristas, enhancing team performance and service efficiency.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Resolved customer complaints effectively, fostering a positive atmosphere and loyalty among patrons.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with kitchen staff to streamline order delivery processes, enhancing workflow efficiency.
Food Runner
The Grange Community Kitchen
Hamburg, NY
07.2021 - 08.2023
- Delivered food orders promptly to ensure customer satisfaction and maintain service flow.
- Collaborated with kitchen staff to optimize food presentation and reduce order errors.
- Maintained cleanliness of dining areas, enhancing guest experience and compliance with health standards.
- Assisted in training new staff on operational procedures and menu knowledge for efficient service delivery.
- Responded to guest inquiries with professionalism, fostering a welcoming environment for all patrons.
Education
Bachelor of Science - Biology
University of Rochester
Rochester, NY05-2027
High School Diploma -
Nardin Academy
Buffalo, NY05-2023
Skills
- Customer service
- Time management
- Critical Thinking
- Multi-tasking
- Management
- Problem Resolution
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Barista/Manager
The Grange Outpost
05.2024 - Current
Food Runner
The Grange Community Kitchen
07.2021 - 08.2023
Bachelor of Science - Biology
University of Rochester
High School Diploma -
Nardin Academy