ISABELLA RIVERA
Miami,FL
Summary
Personable and dependable customer-service worker seeking an opportunity to apply strong communication, organization, and problem-solving skills in a fast-paced, people-focused environment. Experienced in welcoming guests, explaining services, coordinating fast-paced operations, resolving concerns, and supporting teams across multiple responsibilities. Committed to creating positive experiences through attentive, service-focused support.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Host / Server
Apocalypse BBQ
Miami, FL
03.2025 - Current
- Welcomed guests, managed seating flow, communicated wait times, and created friendly first impressions in high-volume restaurant.
- Provide attentive table service, explain menu options, accurately coordinate orders, and respond promptly to guest questions and concerns.
- Assisted front- and back-of-house positions to ensure smooth restaurant operations during busy shifts.
- Coordinated with coworkers and management to resolve service issues and uphold positive guest experiences.
Shift Lead
Urban Air Adventure Park
Miami, FL
06.2024 - 03.2025
- Led staff during assigned shifts, delegated responsibilities, and ensured completion of opening, closing, safety, and cleaning duties.
- Provided assistance to guests with questions and concerns, fostering a safe, welcoming, and organized environment.
- Trained and guided team members, monitored workflow, and adapted to various roles to support daily operational needs.
Education
Diploma - Biomedical Program
John A. Ferguson Senior High School
01-2024
Mechanical Engineering / Physics Coursework
Florida International University
Skills
- Guest relations
- Verbal and Written Communication
- Team Leadership
- Scheduling & Task Coordination
- Problem Solving
- Multitasking
- Sales-Oriented Service
- Organization & Attention to Detail
- Bilingual: English & Spanish
Certification
Basic Life Support (BLS) Certification | EKG Certification
Community Involvement
Alpha and Omega Church, Volunteer, Supported church programs and activities for children, helping create a safe, welcoming, and engaging environment.
Timeline
Host / Server
Apocalypse BBQ
03.2025 - Current
Shift Lead
Urban Air Adventure Park
06.2024 - 03.2025
Diploma - Biomedical Program
John A. Ferguson Senior High School
Mechanical Engineering / Physics Coursework
Florida International University