Isabella Saint Clair
Randolph,MA
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations, as demonstrated at George Michalos. Skilled in multitasking and team collaboration, adept at handling complaints and ensuring cleanliness. Increased referrals through exceptional service, leveraging strong customer service and order-taking abilities. Motivated worker with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Waitress
George Michalos
03.2023 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Sales Associate
MArc Saint Clair
01.2022 - 04.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Assisted clients in home staging and overall preparation for real estate sales process
- Assisted in development of marketing materials, improving property visibility and attracting potential buyers.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
Education
High School Diploma -
Randolph High School
Randolph, MA06.2025
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Cleanliness
Order Taking
Safe Food Handling
Handling Complaints
Menu Recommendations
Food Running
Table Setting
Complaint resolution
Athletics
Throughout the school year I plan on playing sports! This will not be an issue with work but if there is a day where i will not be able to attend due to sports I will let you know in advance.
Timeline
Waitress
George Michalos
03.2023 - 09.2024
Sales Associate
MArc Saint Clair
01.2022 - 04.2023
High School Diploma -
Randolph High School
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