ISABELLA SATLER

• Schedule diagnostic imaging exams while ensuring correct exam selection, authorization requirements, and patient readiness
• Verify patient demographics, insurance information, and physician orders with accuracy
• Educate patients on exam preparation and answer scheduling-related questions professionally
• Train and support new schedulers on workflows, systems, and best practices
• Identify and correct scheduling errors to reduce callbacks and rescheduled exams
• Maintain HIPAA compliance and confidentiality at all times

• Managed front-desk operations including appointment scheduling, client check-in, and phone inquiries
• Provided excellent customer service in a fast-paced, client-focused environment
• Handled payment processing, retail sales, and daily register reconciliation
• Maintained organized client records and appointment schedules
• Supported estheticians by ensuring smooth daily workflow and client flow

Customer Service Associate / Front End Associate

• Assisted customers with returns, exchanges, and general inquiries
• Resolved issues professionally while maintaining company policies
• Handled cash transactions and balanced registers accurately

Online Grocery Pickup / Personal Shopper

• Picked and staged customer orders accurately and efficiently
• Communicated substitutions and order updates to customers
• Met strict time and accuracy standards in a high-volume environment

Merchandise Reconciliation / Cash Office Associate

• Reconciled daily cash, sales reports, and financial discrepancies
• Prepared deposits and maintained accurate financial records
• Ensured compliance with company cash-handling procedures
• Reconciled merchandise-related transactions to ensure accuracy between physical inventory, system records, and sales reports
• Reviewed claims, returns, damages, and adjustments to confirm proper documentation and processing
• Investigated inventory discrepancies, shortages, and overages by analyzing reports and transaction histories
• Corrected errors in inventory records to maintain accurate on-hand counts and prevent shrink
• Processed and verified merchandise credits and adjustments according to company procedures
• Collaborated with management and department teams to resolve recurring inventory issues
• Utilized internal systems to track, audit, and reconcile merchandise movement
• Maintained detailed records to support audits, compliance, and inventory accuracy

Fuel Associate

• Operated fuel station safely while assisting customers
• Maintained cleanliness, safety standards, and inventory levels
• Demonstrated flexibility by successfully cross-training in multiple departments
• Recognized for reliability, adaptability, and strong work ethic