Megan Joyce
Rowlett,TX
Summary
Seasoned and dependable medical scheduling professional with 15+ years of experience in healthcare administration. Skilled in patient scheduling, insurance verification, and EMR systems, delivering accuracy and efficiency in every task. Recognized for exceptional communication, meticulous attention to detail, and the ability to manage high patient volumes while ensuring outstanding customer service. Excels both independently and collaboratively in fast-paced healthcare settings
Overview
23
23
years of professional experience
1
1
Certification
Work History
Remote Scheduler
Adriatica Women’s Health
McKinney, TX
08.2021 - Current
- Schedule appointments for OB/GYN providers, including routine visits and specialized procedures (IUD, colposcopy, LEEP).
- Coordinate new patient referrals and follow-up appointments.
- Verify patient insurance and ensure accurate documentation.
- Manage high call volumes, patient inquiries, and provider task requests via Athena Net.
- Communicate with patients via phone and secure email (Hush mail).
- Maintain accurate patient records within EMR systems.
- Schedule, reschedule, and cancel patient appointments
Front Desk Scheduler
North Park Heart & Vascular
Dallas, TX
05.2013 - 08.2021
- Schedule vascular procedures and diagnostic testing for high-volume practice.
- Verify insurance, collect co-pays, and ensure accurate patient information.
- Prepare patient charts and documentation for daily procedures.
- Provide appointment reminders and manage rescheduling as needed.
- Greet and assist patients, ensuring a positive front office experience.
- Maintain medical records through scanning, filing, and EMR updates.
- Create and manage Excel tracking spreadsheets for procedures and reporting.
Front Desk Receptionist
Lake Pointe Medical Partners
Rowlett, TX
01.2012 - 04.2012
- Managed patient check-in/check-out processes.
- Scheduled and confirmed appointments.
- Collected co-pays and balanced daily financial batches.
- Handled incoming/outgoing faxes and administrative tasks.
Medical Records Clerk
Texas Cardiac Associates
Rowlett, TX
12.2009 - 09.2011
- Managed medical records, including scanning, filing, and chart preparation.
- Processed incoming faxes (labs, prescriptions, medical records).
- Coordinated retrieval of archived charts for patient appointments.
- Prepared daily documentation and superbills for upcoming visits.
Data Entry Clerk
CIT
09.2008 - 12.2008
- Entered and updated account information with accuracy.
- Created and maintained organized digital records.
Front Desk Assistant
Pediatric Associates of Plano
10.2007 - 11.2007
- Scheduled appointments and managed patient records.
- Prepared exam rooms and assisted with office organization.
Front Desk / Daycare Assistant
First Presbyterian Church
09.2003 - 10.2006
- Provided administrative support and childcare assistance.
- Scheduled rooms and supported church operations.
Education
High School Diploma - undefined
Rowlett High School
Certificate - Education
Brown Institute
01.2006
Skills
Medical Scheduling & Patient Coordination
Insurance Verification & Authorizations
EMR/EHR Systems (Athena Net, Centricity, NexGen, Vision, File Bound)
HIPAA Compliance
Medical Records Management
Front Desk
Patient Communication & Customer Service
Microsoft Office (Excel, Word, PowerPoint)
Referrals
Certification
- EKG & Vital Signs
- CPR Certified
- Medical Software: Athena Net, Centricity, NexGen, Medisoft, Vision, File Bound
- Adobe & Microsoft Office Suite
Work Authorization
Authorized to work in the U.S. for any employer
Timeline
Remote Scheduler
Adriatica Women’s Health
08.2021 - Current
Front Desk Scheduler
North Park Heart & Vascular
05.2013 - 08.2021
Front Desk Receptionist
Lake Pointe Medical Partners
01.2012 - 04.2012
Medical Records Clerk
Texas Cardiac Associates
12.2009 - 09.2011
Data Entry Clerk
CIT
09.2008 - 12.2008
Front Desk Assistant
Pediatric Associates of Plano
10.2007 - 11.2007
Front Desk / Daycare Assistant
First Presbyterian Church
09.2003 - 10.2006
High School Diploma - undefined
Rowlett High School
Certificate - Education
Brown Institute