Summary
Overview
Work History
Education
Skills
Languages
References
Timeline

Ryan Russell

Tucson,AZ

Summary

Experienced Medical Scheduler with expertise in healthcare administration. Demonstrated proficiency in medical terminology and scheduling EMR systems. Efficiently coordinates patient tasks with professionalism and compassion. Proven track record of streamlining appointment management processes to ensure smooth operations in busy healthcare environments.

Overview

11
11
years of professional experience

Work History

Medical Scheduler / Trainer

Northwest Eye Specialists
Tucson, US
09.2023 - Current
  • As a Front Desk Associate, I helped check in and check out patients and keep the flow of the clinic going
  • As a Scheduler, I scheduled patients as needed/ triaged patients, and made incoming referral calls
  • Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
  • Trained new employees for check-in/out and scheduling.
  • Helped with medical records keeping and other positions as needed.

Surgery Center Front Desk / Billing

Hodges Eye Care
Tucson, US
02.2023 - 09.2023
  • At Hodges Eye Care I worked multiple roles:
  • Within the surgery center, I checked in patients coming in for surgery, helped patients prepare for surgery / rooming and kept track of records/patients charts
  • I was also responsible from transferring information from paper charts into EHR and transferring patients information between one EHR to another
  • Helped with billing for surgeries and clinic side
  • Within the clinic, I helped schedule patients for surgery, go over paperwork and as a surgery coordinating with the patients and insurance benefits

Barista

Starbucks
05.2021 - 04.2023
  • As a barista, I worked by making coffee orders from customers, cooking orders, and taking orders either in the cafe or drive-through
  • I worked with different coworkers to make sure we were able to keep up the times required and provide faster service

Chief Scribe

ScribeAmerica
Tucson, US
08.2018 - 10.2021
  • As a scribe, my duties included writing down the information provided during visits by patients, updating clinical guidelines and problems list as well as keeping providers in time by making sure they had little review for charts
  • Experience in the following fields: Family Practice, Internal Medicine, Psychiatry, Pediatrics, Infectious Diseases, Cardiology (Basic)
  • As a chief scribe, I was in charge of keeping track of other scribes, schedules and payroll as well as day-to-day operations management and provider satisfaction
  • In charge of training new scribes and updating training information as needed

Front Desk Clerk

Arizona Inn
07.2015 - 02.2019

Shift Manager

EEGEE'S
Tucson
06.2013 - 10.2014

Education

General Studies -

Tucson High School

Skills

  • Effective Communication
  • Fluent Bilingual Communication
  • Efficient Workflow Organization
  • Electronic Medical Records Proficiency
  • Quality Assurance
  • Cash Management
  • Payroll Management
  • Medical Terminology Proficient
  • Skilled in Office Productivity Tools
  • Medical billing
  • Insurance verification
  • Medical records
  • Barista Skills
  • ICD-10 Proficiency
  • Medical Scheduling
  • HIPAA Compliance Knowledge
  • Effective Triage Coordination
  • Accurate Data Entry
  • Comprehensive Anatomy Understanding
  • Quality Patient Support
  • Professional Phone Communication
  • Healthcare Coding
  • Medical Office Experience

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Medical Scheduler / Trainer - Northwest Eye Specialists
09.2023 - Current
Surgery Center Front Desk / Billing - Hodges Eye Care
02.2023 - 09.2023
Barista - Starbucks
05.2021 - 04.2023
Chief Scribe - ScribeAmerica
08.2018 - 10.2021
Front Desk Clerk - Arizona Inn
07.2015 - 02.2019
Shift Manager - EEGEE'S
06.2013 - 10.2014
Tucson High School - General Studies,

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Ryan Russell