Isabella Serafini
Newark
Summary
To obtain a full-time position at your facility.
Results-driven patient representative with expertise in case management and service coordination. Proven ability to address complaints and inquiries effectively, ensuring patient access needs are met. Strong knowledge of healthcare policies and procedures, contributing to improved service delivery. Committed to enhancing patient experiences through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Health Care Navigator
Saint James Health
Newark
05.2024 - Current
- Assisted patients in applying for NJ Family Care (Medicaid and Temporary Medicaid) and GetCovered NJ insurance programs.
Collaborated with billing and coding departments to ensure accuracy and compliance. - Coordinated with claims adjusters to resolve issues and expedite claim processing.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Medical Receptionist
Saint James Health
newark
11.2021 - 05.2025
- Verified patient insurance information and collected necessary documentation.
- Assisted in managing billing processes and patient payments smoothly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Dental Receptionist
Great smiles of Elizabeth
elizabeth
01.2021 - 10.2021
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated patient intake processes and maintained accurate records.
- Handled insurance verification and billing inquiries promptly.
- Assisted dental staff with administrative tasks and patient communication.
- Maintained a clean and organized reception area for optimal workflow.
Education
High School -
East Side High School
Newark, NJ01.2020
Early College Program -
Essex County College
Newark, NJ01.2020
Skills
- Microsoft Office and Google Suite
- Excel and data analysis
- Internet research
- Medicaid applications
- Insurance verification
- Medical coding and billing
- Claims processing
- Problem solving
- Customer relationship management
- Patient advocacy
Accomplishments
- East Side High School Super Honor Roll, Honor Roll
- Artsmart Competition | Scholarship, 2018
- New York competition, 2019
References
- John Viscardi, Artsmart Vice President, 516-724-1117, jhon.viscardi@gmail.com
- Thaiza, 908-220-3246, Thaiza@greatsmilesnj.com, 757 North Broad St, Elizabeth, NJ
- Felipe Dos Santos, 973-652-5518, fdossantos@nps.k12.nj.us, 238 Van Buren St, Newark, NJ
Extracurricular Activities
Artsmart East Side High School, 2016-2020
Academy, 2017-2020 Broadway Internship, New York, 2018-2020
Volunteer Experience
- Art Performance, Rutgers University, Newark, NJ, 2018
- Volunteer, Ann Street School, Newark, NJ, 2018
- Volunteer, Oliver Street, Newark, NJ, 2018
- Volunteer, Hawkins, Newark, NJ, 2018
- Artsmart, East Side High School, Newark, NJ, 2016-2020
Languages
- Fluent in Italian
- English
- Portuguese
- Spanish
Languages
English
Full Professional
Italian
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Full Professional
Timeline
Health Care Navigator
Saint James Health
05.2024 - Current
Medical Receptionist
Saint James Health
11.2021 - 05.2025
Dental Receptionist
Great smiles of Elizabeth
01.2021 - 10.2021
High School -
East Side High School
Early College Program -
Essex County College
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