Experienced with patient care coordination, ensuring seamless transitions and support. Healthcare professional prepared for role focusing on patient navigation and support. Background includes efficiently managing patient care plans and fostering relationships with medical teams. Known for collaborative efforts and adaptability in dynamic healthcare environments. Key skills include patient advocacy, resource management, and compassionate communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Health Care Navigator
World Relief
11.2024 - 02.2025
Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
Identified potential barriers to care, implementing tailored solutions to improve outcomes.
Conducted comprehensive assessments of patient needs, developing individualized care plans accordingly.
Maintained confidential health information according to state and federal regulations.
Policy/ Data Management
Genesis Healthcare system
11.2022 - 11.2024
Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects
Streamlined data processes for faster decision-making and better business insights.
Establish rules and procedures for data sharing with upper management, external stakeholders
Support others in the daily use of data systems and ensure adherence to legal and company standards
Assist with reports and data extraction when needed
Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)
Ensure digital databases and archives are protected from security breaches and data losses
Troubleshoot data-related problems and authorize maintenance or modifications
Viral Hepatitis Prevention
Iowa Department of Health and Human Services
05.2023 - 07.2024
Identify clinical and social service settings where adults at risk for viral hepatitis receive services, and promote integration of viral hepatitis prevention, vaccination and testing programs into those settings
Facilitate and coordinate with disease surveillance and data management activities through close work with the viral hepatitis surveillance team
Strategic planning for prevention, community collaboration, patient outreach, and policy-related activities for Viral Hepatitis Program
Coordinate outreach, education and access to healthcare services for those at highest risk for hepatitis B & C infections
Developed a state-wide survey to learn about the HIV prevention in local, state, and national level
Participated in root cause analysis investigations, collaborating with team members to identify and resolve issues that led to non-conformances during the final inspection process.
Laboratory Team Lead
Genesis HealthPlex
12.2021 - 05.2023
Manage patient, and corporate information with compassion and confidentiality
Set up, adjust, calibrate, clean, maintain, and troubleshoot laboratory instruments
Assist with FDA and OSHA audits, coordinate the center for all audits and inspections
Accession patient information, doctor information, and testing information accurately and promptly into the NovoPath LIS system
Perform procedures and calculations for quality control procedures, including HPLC, GC, instrument calibration, and volumetric titrations
Responsible for clinical assays proficiency, policy, and program development.
Trained new team members by relaying information on company procedures and safety requirements.
Education
Master’s Degree - Public Health
St. Ambrose University
Davenport, IA
Bachelor of [Art] - Psychology, Biology
St. Ambrose University
Davenport, IA
Associate of Art and Science -
Scott Community College
Davenport, IA
Skills
SPSS
Microsoft Office Word
Excel
PowerPoint
Project
Python
Data analysis
Safety
Data collection
Data merging
Coding
Troubleshooting
SAP
Audit
Integrity
Confidentiality
Patient confidentiality
ETL development
Material knowledge
Customer focus
Involvement Volunteer Experience
Volunteered at Friendship Manor in the Activity Residential center, 2018-2019
Assistant to the head of the students support services club at Scott community college, 2017-2019
Awards Scholarships
International Ambassador of St. Ambrose University
Vice President in the International Club at St. Ambrose University
Dean’s List, Scott Community College
Phi Theta Kappa award scholarship
Certified CNA, CPR, HIPAA, CITI (Public Health Researchers), safety coach licensed.
Certification
Microsoft Office Specialist (MOS) Certification
Basic Life Support Certification (BLS)
Advanced Cardiac Life Support Certification (ACLS)