Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Affiliations
Timeline
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Isabella Shames

Isabella Shames

Portland,ME

Summary

Dynamic and engaging professional with a proven track record in customer service and leadership, honed across diverse roles from Earthbound Trading Company to COLOR ME MINE. Excelled in creating positive customer experiences and managing operations with a blend of strong organizational skills and an outgoing personality. Expertise in childcare and public relations underscores a versatile skill set.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Earthbound Trading Company
Portland, ME
05.2023 - 08.2023
  • During my time at Earthbound, I was put in charge of ensuring each customer was properly greeted and informed of the specific deals we offered daily
  • At Earthbound, we would use a style of salesmanship that is called 'nomadic selling', in which positive conversation and good associations with Earthbound and its employees were paramount, and product sales were secondary
  • On a regular day, I would talk to around 200-250 people per day
  • Additionally, I would assist customers with clothing in the fitting rooms, and do all necessary cleaning before the store opened the following day

Front End Associate, Sandwich Artist

Big Sky Bakery
Portland, ME
05.2023 - 08.2023
  • I had the pleasure of having two job titles during my time at Big Sky Bakery, front-end associate as well as sandwiches
  • On front-end, I had a multitude of responsibilities such as register, bread slicing, bread bagging, heavy-lifting, and customer service as well as many small tasks that would need to be done less frequently
  • Sandwiches were more time-consuming work going from 10 am-4 pm, due to the daily prep work before and after the sandwich station was open
  • The work would include vegetable and deli slicing, produce orders, making sandwiches to order, soup preparations, and copious cleaning to ensure the perishable food at the sandwich station stays fresh and decontaminated
  • For these shifts, it was customary to come an hour early and stay an hour late so the proper preparations for the next day could be done

Studio Employee

COLOR ME MINE
Portland, ME
07.2021 - 04.2023
  • Shifts at Color Me Mine were primarily solo shifts, so during my hours, I managed the studio with customers painting pottery while eating and drinking (2-55 people of all ages, including parties)
  • I began to train new employees and take on kiln room duties soon after being hired
  • My job covered POS duties (including closing and opening the cash drawers alone), very regular studio upkeep, dipping, firing, and glazing pottery in the kiln room, training employees, as well as a large amount of customer interaction as I was often the only employee on duty

Cashier

Demoulas Market Basket
Westbrook, ME
07.2020 - 10.2020
  • Performed regular grocery store cashier duties, handling money, and interacting with customers at a large, very busy grocery store chain
  • While training, I re-arranged shelves, and restocked items to learn the inventory
  • I also trained other employees

Child Care Worker

Allen Avenue UU Church
Portland, ME
09.2016 - 03.2020
  • Before Covid, working at Allen Avenue church was a long-term job I had held since 7th grade (2016)
  • My job duties included feeding, changing, and playing with children ages 0-3yrs both in and outdoors
  • In the 0-6 yr age group, I regularly supervised groups up to 12 children, leading chalice lightings, and creating and supervising crafts and other creative activities
  • Subsequently, I was also employed by families of the church outside of church childcare when extra help was needed

Education

College - Forensic Biology

Western New England University
Springfield, MA
11.2024

High school diploma -

Waynflete
Portland, ME
11.2024

Skills

  • Babysitting
  • Cashiering
  • Childcare
  • Leadership
  • Experience with children
  • Public relations
  • Toddler Care
  • Customer service
  • Tutoring
  • Organizational Skills
  • Written and oral communication skills
  • Outgoing personality
  • Store opening and closing

Certification

  • CPR Certification, 06/01/24 to 06/30/26
  • First Aid Certification, 06/01/24 to 06/30/26
  • Lifeguard Training, 06/01/24 to 06/30/26

Languages

Chinese (Mandarin)

Languages

Chinese (Mandarin)
Limited

Affiliations

  • Parasitoid Wasp DNA Barcoding Research

Timeline

Sales Associate

Earthbound Trading Company
05.2023 - 08.2023

Front End Associate, Sandwich Artist

Big Sky Bakery
05.2023 - 08.2023

Studio Employee

COLOR ME MINE
07.2021 - 04.2023

Cashier

Demoulas Market Basket
07.2020 - 10.2020

Child Care Worker

Allen Avenue UU Church
09.2016 - 03.2020

College - Forensic Biology

Western New England University

High school diploma -

Waynflete

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Isabella Shames