Isabella Sica
Apex,NC
Summary
Enthusiastic, creative and customer-service oriented team member, well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in communication and attention to detail. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Lead Salon Receptionist
Studio Em
Cary, NC
08.2017 - Current
- Performed key holder (opening/ closing) receptionist duties including registration of all customers, answering phones, handling customer complaints, exchanges, refunds, and adjustments, and cashiering within established guidelines to ensure customer loyalty.
- Scheduled appointments to assure proper scheduling and continuing appointments including walk-in customers, booking, and re-booking.
- Sell additional services, products, and execute current salon marketing programs. Educate customers of retail product benefits and the value of each hair service.
- Maintained retail and back bar inventories weekly to ensure salon service and retail sales goals are met.
- Trained and assisted new team members.
- Maintained a clean, sanitized, and well organized work environment.
- Developed superior customer relationships and ability to problem solve in a reasonable matter.
Restaurant Hostess
Ruckus Pizza
Apex, NC
06.2016 - 07.2017
- Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
- Accept and organize reservations, and prioritize reservations to accommodate customers. Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Worked the cash register and managed take-out orders when required.
- Assisted in opening and closing cleaning duties.
Education
Bachelor Of Science In Public Health - undefined
East Carolina University
Greenville, NC2022
Skills
- Strong verbal communication
- Customer-service oriented
- Extremely organized
- Multitasking strengths
- Problem-solving skills
- Time management
- Merchandising and display
Certification
- Microsoft Certified Professional (MCP)
- American Red Cross First Aid/ CPR Certified
Affiliations
- Member, Sigma Alpha Lambda Honor Society at East Carolina University, 2018 to Current
Volunteer Work
- Kiwanis club
- South Wilmington St. Center- Raleigh, N.C.
Timeline
Lead Salon Receptionist
Studio Em
08.2017 - Current
Restaurant Hostess
Ruckus Pizza
06.2016 - 07.2017
Bachelor Of Science In Public Health - undefined
East Carolina University