Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kierra H. Toj

Houston,Tx

Summary

Bilingual customer service professional with five years of experience in counter assistance. Demonstrated ability to identify customer needs and provide exceptional service. Proven track record of enhancing customer satisfaction and loyalty through effective communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Lead Salon Receptionist

VELLISIMA HAIR STUDIO
Houston, TX
10.2023 - Current
  • Achieved daily sales goals through proactive, high-quality service delivery.
  • Managed cash register operations, including balancing drawers at shift end.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained professionalism and composure during challenging discussions.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Crew Shift Leader

PANDA EXPRESS
Houston, TX
03.2022 - Current
  • Cultivated a safe and supportive work environment through exceptional team member guidance.
  • Demonstrated strong organizational and communication skills to manage multiple tasks effectively.
  • Communicated areas of concern to management promptly and efficiently.
  • Maintained clean, organized work areas to eliminate safety hazards and enhance productivity.
  • Contributed innovative ideas to lead the shift team to upsell and meet daily donation goals set by the manager.

Education

GRADUATE -

YES PREP NORTHBROOK HIGH SCHOOL
01.2022

Skills

  • Business acumen
  • Phone etiquette
  • Financial transactions
  • Professionalism
  • Verbal and written communication
  • Reliability
  • Workflow management
  • Microsoft Office Suite
  • Word processing
  • Spreadsheet analysis
  • Presentation design
  • Email management
  • Multitasking capacity
  • Teamwork and collaboration
  • Interpersonal skills

Accomplishments

  • Certified Professional Food safety
  • OSHA safety Certified
  • Certified Shift leader

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Lead Salon Receptionist

VELLISIMA HAIR STUDIO
10.2023 - Current

Crew Shift Leader

PANDA EXPRESS
03.2022 - Current

GRADUATE -

YES PREP NORTHBROOK HIGH SCHOOL

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