Porscha B. Fitch
Birmingham,AL
Summary
Highly organized and efficient professional with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
16
16
years of professional experience
Work History
Lead Receptionist| Enrollment Specialist
Lead Receptionist| Enrollment Specialist
Birmingham, Alabama
01.2018 - 01.2025
- Monitored multiple incoming calls and answered queries received by patients, social workers and clinical staff
- Scheduled and confirmed patients' appointments and procedures
- Verified insurance referrals and pre-certification with multiple insurance carriers
- Answered multiple telephone lines, taking messages for nurses, physicians and directing calls
- Delivered ongoing medical support to nurses, specialist doctors, and external health consultants
- Highly proficient in managing the overall front desk operations, overseeing other receptionists, handling complex inquiries, ensuring smooth visitor flow, training new staff, maintaining reception area standards, resolving customer issues, and providing administrative support to the team, often while still performing standard receptionist tasks like answering phones and scheduling appointments
Customer Service Rep.
Blue Cross Blue Shield of Alabama
Birmingham, Alabama
01.2017 - 01.2018
- Answered, screened and processed over 200 calls daily using a call management system and web-based communications
- Maintain a high-volume workload within a fast-paced environment
- Assisted an average of 550 providers in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
- Handled inbound calls from providers, policy holders, healthcare providers and other insurance companies
- Answered inquiries about dental benefits and dental claims
- Assist with coverage and ADA Codes
- Highly knowledgeable with claims, ADA Codes and dental procedures in a call center setting
Front Desk Receptionist
Cahaba Medical Care
Birmingham, Alabama
01.2014 - 01.2017
- Scheduled patient appointments and managed patient schedules with accuracy and high attention to detail
- Manage patient scheduling using advanced electronic health record (EHR) systems
- Assist Physicians and medical staff with all assigned duties
- Facilitate telehealth appointments, ensuring seamless virtual patient interactions
- Coordinate with medical staff to optimize clinic workflow and patient care
- Maintain accurate billing records using integrated financial software solutions
Teacher's Aide
New Pilgrim Daycare
Birmingham, Alabama
01.2009 - 01.2014
- Prepare classroom documents including work plans, graphs and charts and bibliographies
- Reinforce learning concepts by working with students
- Operate audio visual equipment in order to help both teachers and students with presentations
- Help to keep an ordered classroom
- Liaise between students and teachers and act as arbitrator
- Oversee students on playgrounds and field trips
- Perform clerical work and grade assignments
- Assisted lead teacher in implementing daily lessons and obtaining education goals
- Helped students with their needs in the classroom
- Controlled behavior of children in a friendly and fun way
- Prepared charts and performed paperwork
- Met with parents and teachers to discuss the child's progress
- Reinforced curriculum using a one-on-one approach
Education
Associate of Applied Science -
Jefferson State Community College
Birmingham, AL05-2025
High School Diploma -
Educators Inc. Private Christian School
Rockledge, FLSkills
- Quick learner
- Extremely organized
- Conflict resolution
- Strong verbal communication
- Self-motivated
- Powerful negotiator
- People-oriented
- Attentive to detail
- Customer service
- Insurance verification
- Appointment scheduling
- Electronic health records
- Data entry
- Time management
- Workflow coordination
- Billing and invoicing
References
References available upon request.
Timeline
Lead Receptionist| Enrollment Specialist
Lead Receptionist| Enrollment Specialist
01.2018 - 01.2025
Customer Service Rep.
Blue Cross Blue Shield of Alabama
01.2017 - 01.2018
Front Desk Receptionist
Cahaba Medical Care
01.2014 - 01.2017
Teacher's Aide
New Pilgrim Daycare
01.2009 - 01.2014
Associate of Applied Science -
Jefferson State Community College
High School Diploma -
Educators Inc. Private Christian School
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