Isabella Sills
Parkland,FL
Summary
Results-driven professional with management experience leading retail operations, developing high-performing teams, and delivering exceptional customer service. Proven ability to oversee daily operations, train and mentor employees, maintain compliance with organizational policies, and build lasting client relationships. Holds a Master of Science in Criminology and Criminal Justice and a Bachelor of Arts in Psychology, bringing a strong foundation in research, critical thinking, and evidence-based problem solving. Recognized for strong leadership, organizational skills, and the ability to thrive in fast-paced environments while maintaining a commitment to professionalism and operational excellence. Bilingual in English and Portuguese with a passion for continuous learning, team development, and creating positive outcomes for both organizations and the communities they serve.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Store Manager
Etiquette, Boca Raton
Boca Raton
02.2024 - Current
- Overseeing daily store operations and staff management
- Training and mentoring eight new employees
- Building relationships with high-value clientele through personalized service
- Ensuring operational efficiency and customer satisfaction
- Analyzing sales data to develop effective merchandising strategies and promotional campaigns
- Managing daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managing inventory control, cash control, and store opening and closing procedures
- Managing store employees successfully in fast-paced environment through proactive communication and positive feedback
Operations Manager
Altar’d State, Ft. Lauderdale
Ft. Lauderdale
06.2020 - 01.2024
- Trained six associates to further their skillsets
- Self-audited paperwork to ensure we are following protocol
- Educated my team on safety codes and health code violations
- Analyzed operational data to identify trends, inform decision-making, and optimize resource allocation
- Established key performance indicators to measure success and drive continuous improvement initiatives
- Oversaw inventory management processes, ensuring accurate stock levels and minimizing waste through efficient practices
- Supervised staff and kept employees compliant with company policies and procedures
Work Study
St. Thomas University Admissions Office, Miami Gardens
Miami Gardens
08.2020 - 05.2023
- Assisted in the admission office in filing paperwork
- Ensured the volleyball team has adequate supplies in order to play in their games for the season
- Helped the admissions office in organizing incoming students’ transcripts
- Shredded confidential paperwork
Education
Master’s of Science - Criminology and Criminal Justice
Florida Atlantic University
Boca Raton05-2026
Bachelor of Arts - Psychology
St. Thomas University
Miami Gardens05-2023
Certification
- Criminal Justice Certificate
- Fluent in English & Portuguese
- Microsoft Excel & PowerPoint Certified
- CITI Certified in Research Ethics
- Leadership & Team Training
- Customer Relations & Operations Management
AWARDS
- 3rd place in Capstone for my research on ‘Digital Self-Harm’
- Dean's List...consecutively for 6 semesters
- St. Thomas Honors Scholarship...consecutively for 6 semesters
- Volleyball Scholar Athlete (top 5 highest GPAs)
Timeline
Store Manager
Etiquette, Boca Raton
02.2024 - Current
Work Study
St. Thomas University Admissions Office, Miami Gardens
08.2020 - 05.2023
Operations Manager
Altar’d State, Ft. Lauderdale
06.2020 - 01.2024
Bachelor of Arts - Psychology
St. Thomas University
Master’s of Science - Criminology and Criminal Justice
Florida Atlantic University