Isabella Stefanek
Mount Prospect,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
People Service Center Representative II.
Zebra Technologies
Lincolnshire, IL
06.2025 - Current
- Served as primary contact for employee inquiries regarding HR policies and processes.
- Maintained comprehensive knowledge of HR procedures to address employee questions effectively.
- Provided accurate information by clarifying issues, conducting research, and escalating unresolved cases.
- Notified Senior HR Service Members of information gaps in HRIS impacting inquiries.
- Collaborated with the payroll department and HR experts to resolve employee issues promptly.
- Ensured complete resolution of each case through diligent follow-up.
- Utilized HR systems, including ADP, Oracle Cloud, and ServiceNow, to assist employees.
- Supported rewards administration for various company benefits programs.
HR Service Center & Early Careers Intern
Zebra Technologies
Lincolnshire, IL
05.2024 - 08.2024
- Updated North America Early Careers site to enhance usability and accessibility.
- Authored newsletters distributed to over 100 interns, improving communication.
- Shadowed HR Service Center to gain proficiency in systems including HCM, iCIMS, and Accurate.
- Compiled interview questions to standardize processes across departments.
- Analyzed intern surveys to extract valuable insights on the intern experience.
- Conducted interviews and curated content for National Intern Day post on internal platform.
- Facilitated Z-Chats with Executive Leadership, offering interns direct interaction opportunities.
- Supported event coordination by distributing tickets and essential information for intern events.
Illini Transfer Ambassador
University of Illinois
Champaign-Urbana, IL
08.2023 - 05.2024
- Acted as a campus representative and spoke in front of 500+ students
- Guided transfer students through the transition process
- Participated in campus events and student orientations
- Involved in outreach to community colleges regarding the ITA program
- Collaborated with other team members to facilitate student events
- Was involved in the hiring process of new Illini Transfer Ambassadors
Education
Bachelor of Science - Psychology
University of Illinois at Urbana-Champaign
Champaign, ILSkills
- Typing
- Customer Service
- Emotional Intelligence
- Leadership
- ServiceNow
- Event Planning
- Teamwork
- Powerpoint
- Computer/Filing
- Research and HIPAA Privacy Protections
- Case resolution
- Benefits administration
- Customer service
- Public speaking
- Orientation
- Case management
Languages
Polish
Professional
Certification
Health Technology Certificate
Timeline
People Service Center Representative II.
Zebra Technologies
06.2025 - Current
HR Service Center & Early Careers Intern
Zebra Technologies
05.2024 - 08.2024
Illini Transfer Ambassador
University of Illinois
08.2023 - 05.2024
Bachelor of Science - Psychology
University of Illinois at Urbana-Champaign