Isabella Stollenmaier
Durham,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Travel Advisor
Magic Bound Travel
01.2023 - Current
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for increased efficiency and reduced errors.
- Resolved customer complaints promptly and professionally, resulting in improved customer satisfaction ratings.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Stayed current on industry trends and news, allowing for quick adaptation to changes in the market.
- Maintained detailed records of client interactions, bookings, and payments for easy reference.
- Increased sales revenue through upselling relevant products and services to travelers.
Customer Success Specialist - Contract
American Medical Association Foundation
05.2022 - 08.2022
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Improved response times by streamlining support processes and prioritizing urgent requests.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
- Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
Head Hostess
Homeslice Pizza
06.2021 - 05.2022
- Recorded reservations, greeted and seated guests, accommodated and managed large parties, took customers' orders, resolved customer issues, answered phones
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
Operations Representative - Remote Temporary Position
LaSalle Network - C.H. Robinson
04.2021 - 06.2021
- Deliver operational excellence to customers, carriers and suppliers, answer incoming calls and make outbound calls ensuring outstanding customer service, schedule reservations via phone, email and company website, provide timely and accurate shipment information to carriers, complete customer requests with a sense of urgency
Barista
Starbucks
10.2020 - 04.2021
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments, preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, preparing espresso items, smoothies, and frozen beverages and serving items to customers
Front Desk Receptionist
DePaul University
02.2020 - 06.2020
- Work independently, answer phone calls and transfer to various University staff effectively and/or answer questions about University policies to incoming students, manage incoming/outgoing mail, distribute keys to various offices based on scheduled availability
Voice Teacher
UNC Wilmington Community Music Academy
08.2016 - 05.2018
- Teach private voice lessons to students of all ages, including both children and adult non-singers, teach community chorus through summer camp workshop
Barista/Cashier
Port City Java
07.2017 - 03.2018
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments, preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, preparing espresso items, smoothies, and frozen beverages and serving items to customers
Education
Master's in Music Performance -
DePaul University
Chicago, IL06.2020
Bachelor's in Music Performance -
University of North Carolina at Wilmington
Wilmington, NC05.2018
High school diploma -
Watauga High School
Boone, NC05.2012
Skills
- Exceptional Communication
- Excellent Customer Service
- CRM Software
- Sales Support
- Guest Relations
- Operational Efficiency
- Workload Prioritization
- Process Management
- Program Development
- Cross-Functional Communication
Assessments
- Administrative assistant/receptionist, Expert, 12/01/21, Using basic scheduling and organizational skills in an office setting
- Work style: Conscientiousness, Highly Proficient, 07/01/20, Tendency to be well-organized, rule-abiding, and hard-working
- Customer service, Highly Proficient, 06/01/20, Identifying and resolving common customer issues
- Medical receptionist skills, Highly Proficient, 12/01/21, Managing physician schedules and maintaining accurate patient records
- Data entry: Attention to detail, Highly Proficient, 11/01/20, Maintaining data integrity by detecting errors
- Attention to detail, Expert, 01/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Food service: Customer situations, Highly Proficient, 06/01/20, Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.
- Sales skills, Highly Proficient, 01/01/22, Influencing and negotiating with customers
- Work motivation, Proficient, 12/01/21, Level of motivation and discipline applied toward work
Timeline
Travel Advisor
Magic Bound Travel
01.2023 - Current
Customer Success Specialist - Contract
American Medical Association Foundation
05.2022 - 08.2022
Head Hostess
Homeslice Pizza
06.2021 - 05.2022
Operations Representative - Remote Temporary Position
LaSalle Network - C.H. Robinson
04.2021 - 06.2021
Barista
Starbucks
10.2020 - 04.2021
Front Desk Receptionist
DePaul University
02.2020 - 06.2020
Barista/Cashier
Port City Java
07.2017 - 03.2018
Voice Teacher
UNC Wilmington Community Music Academy
08.2016 - 05.2018
Master's in Music Performance -
DePaul University
Bachelor's in Music Performance -
University of North Carolina at Wilmington
High school diploma -
Watauga High School
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