Summary
Overview
Work History
Education
Skills
Timeline
Generic
Megan Smith

Megan Smith

Winter Haven

Summary

With a solid background in travel planning and client relationship management, as well as customer service, prior positions have prepared me for roles such as Disney Vacation Club Sales Associate. From successfully coordinating complex itineraries and resolving travel-related issues, while ensuring client satisfaction to demonstrating excellence in travel recommendations and effective communication with clients, being a travel advisor has aided me in effectively reaching client's needs. While the beauty industry may not directly relate, it has taught me to maintain integrity with client relationships as well as exceptional listening skills to ensure I fulfill client desires. And lastly, with experience in customer service leadership has also prepared me for this role. Being skilled in team collaboration, conflict resolution, and driving performance improvement with a strong focus on achieving results and adapting to changing needs. I would consider myself reliable, with great communication skills, and a desire for fostering positive team environments.

Overview

12
12
years of professional experience

Work History

Travel Advisor

Marvelous Mouse Travels
Winter Haven, FL
05.2023 - Current
  • Designed personalized travel itineraries to enhance client experiences and satisfaction.
  • Developed strong relationships with clients through effective communication and attentive service.
  • Researched and recommended destinations, accommodations, and activities tailored to client preferences.
  • Coordinated logistics for complex travel arrangements, ensuring seamless execution of trips.

Cosmetologist

Self Employed Services
Winter Haven, FL
10.2016 - Current
  • Provided personalized consultations to assess client needs and recommend appropriate services.
  • Performed a diverse range of hair treatments using industry-standard techniques to ensure quality care and results.
  • Implemented new beauty trends into service offerings, enhancing overall customer satisfaction and loyalty.
  • Analyzed customer feedback to refine service offerings and address areas for improvement effectively.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
  • Developed strong client relationships through exceptional service and follow-up appointments.

Customer Service Manager

Minton Home Center
Oxford, AL
01.2014 - 09.2016
  • Analyzed customer feedback to identify trends and improve service delivery processes.
  • Collaborated with leadership to develop strategic plans for enhancing customer loyalty and retention strategies.
  • Streamlined communication channels between departments, improving response times for customer inquiries and concerns.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

Graduate Certificate - Cosmetology

New Beginnings College of Cosmetology
Albertville, AL
10-2016

Samford University
Birmingham, Alabama, AL

Gadsden State Community College
Gadsden, AL

High School Diploma -

St. Clair County High School
Odenville, AL
05-2009

Skills

  • Travel industry experience
  • Excellent customer service
  • Team player attitude
  • Exceptional communication
  • Active listening
  • Clear communication
  • Professionalism and ethics
  • Microsoft outlook, word, and Excel
  • Customer focused

Timeline

Travel Advisor

Marvelous Mouse Travels
05.2023 - Current

Cosmetologist

Self Employed Services
10.2016 - Current

Customer Service Manager

Minton Home Center
01.2014 - 09.2016

Graduate Certificate - Cosmetology

New Beginnings College of Cosmetology

Samford University

Gadsden State Community College

High School Diploma -

St. Clair County High School