Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

ISABELLA STRACHAN

Arroyo Grande,CA

Summary

Dynamic professional with a strong background in customer service and teamwork, honed at McDonald's. Proven ability to handle escalated issues and improve team performance while maintaining professionalism. Skilled in multitasking and prioritizing, with a commitment to accuracy and safety, as demonstrated in roles at USPS and Carquest.

Overview

14
14
years of professional experience

Work History

Rural Carrier

USPS
04.2021 - Current
  • Assisted in training new employees, sharing best practices for rural carrier duties.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
  • Streamlined delivery processes through effective communication with supervisors and team members.

Delivery Driver

Carquest
04.2017 - 03.2021
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Shift Manager

McDonald's
05.2011 - 04.2016
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

Associate Of Arts And Sciences - Social And Behavioral Sciences

Cuesta College, San Luis Obispo, CA
06.2018

I obtained a broad understanding in several areas including the arts, history, and logic.

Skills

  • Teamwork
  • Customer service
  • Multitasking and prioritizing
  • Professional and courteous
  • Health and safety compliance
  • Staff training
  • Multitasking and organization
  • Detail-oriented

Accomplishments

    I am a self starter which can be shown by my ability to start my own permanent makeup business where I had to invest in myself by paying for schooling and honing my skills. This venture also came with the need to learn of the licensing, certifications and protocols that are necessary to comply with in that field. In doing so I have become more confident in myself and what I am capable of while also overcoming the challenges that accompany starting a small business.

Timeline

Rural Carrier - USPS
04.2021 - Current
Delivery Driver - Carquest
04.2017 - 03.2021
Shift Manager - McDonald's
05.2011 - 04.2016
Cuesta College - Associate Of Arts And Sciences, Social And Behavioral Sciences

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ISABELLA STRACHAN