Isabella Tiotuico
San Antonio,TX
Summary
Resourceful investigative professional uses evidence analysis and advanced interviewing techniques to illuminate complex cases. Performs thorough collection procedures for informing accurate investigative direction.
Overview
6
6
years of professional experience
Work History
Financial Crimes Specialist
Citibank
05.2024 - Current
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
- Recognized control failures in bank processes, procedures, and customer decisions and categorized losses.
- Identified assets of suspects in order to freeze and seize assets.
OPERATIONS ASSISTANT (Intern)
Citibank
02.2024 - 05.2024
- Assisted in managing daily operations tasks including file processing and various accounting functions
- Work with other units to develop best practices for successful banking operations
- Follow financial plans to protect business operations
- Assisted in developing an implementing strategies for maximum productivity.
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
FRAUD SPECIALIST
Citibank
09.2022 - 02.2024
- Utilize systems to ensure fraud risk policies and controls are applied to minimize fraud incidence and prevent loss
- Reviews a variety of inbound alerts including Zelles, ACH debits, and Commercial Wires for fraudulent activity
- Collaborate with team and upper management to conduct research and provided analysis of information and data from a variety of sources, to identify, investigate and determine fraud trend activity, scams, and first party fraud patterns
- Investigate compliance sensitive processes involving significant financial and regulatory risk, and make discretionary decisions.
FRAUD INVESTIGATOR
JP Morgan Chase Bank NA
05.2021 - 08.2022
- Performed objective and thorough investigations on a customer's account to determine if activity was valid or fraudulent
- Evaluated potential online fraud indicators and the impact of current fraud trends and took appropriate action for the security of the bank and customer
- Investigated Wires, ACH debits and credits, Quickpays, for validity
- Worked in a metrics driven environment where the review of each alert must be done accurately and in the allotted time given.
BRANCH AMBASSADOR
Capital One Bank N.A
06.2018 - 02.2021
- Reviewed customers' deposit and withdrawal patterns to detect fraudulent activity
- Received PROPS award for assisting various members of my team by educating and assisting them to perform their responsibilities to their full potential
- Pulled cash and check deposits from the ATM, refilling it with the appropriate amount of cash and balanced it to ensure that ATM expelled and received the correct amount of funds
- Prevented fraudulent checks from being deposited, educated customers on being careful with their banking information, and guided customers on how to identify scams and fraudulent activity on their account and the steps to take
- As the vault teller, I was responsible for ordering and sending out the correct amount of cash for the branch to run properly.
Education
High School Diploma -
HAUGHTON HIGH SCHOOL
05.2015
Skills
- Extensive knowledge of cyber risks and fraud prevention tactics
- Investigative Analysis
- Experience in transaction monitoring and gathering data for investigative analysis
- Compliance Sensitive Processes
- Skill in investigating compliance sensitive processes involving financial and regulatory risk
- Ability to collaborate with team and upper management for research and analysis
Timeline
Financial Crimes Specialist
Citibank
05.2024 - Current
OPERATIONS ASSISTANT (Intern)
Citibank
02.2024 - 05.2024
FRAUD SPECIALIST
Citibank
09.2022 - 02.2024
FRAUD INVESTIGATOR
JP Morgan Chase Bank NA
05.2021 - 08.2022
BRANCH AMBASSADOR
Capital One Bank N.A
06.2018 - 02.2021
High School Diploma -
HAUGHTON HIGH SCHOOL
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