Motivated Fraud Analyst touting 10 years of expertise investigating suspicious activity for financial company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Hi, I’m
Shannon K. Perry
Financial Crimes
Trenton,Ohio
Summary
Overview
9
years of professional experience
1
Certification
Work History
Fifth Third Bank
Financial Crimes Specialist
03.2019 - Current
Job overview
- Processes inbound and outbound communication with customers for wire and check systems to prevent fraudulent activity on their accounts.
- Successfully prevented over one million dollars in fraud within the wire and check system in a fiscal year.
- Prevented five wires over $280,000 from leaving the bank after a recall due IRS counterfeit check found while servicing the customer.
- Work system verifying check. Prevented fraudulent checks equaling $190,000 in one transaction.Received recognition from directors.
- Process knowledge of and ability to apply knowledge of regulatory/compliance risk management and AML related requirements and processing AML/fraud referral forms.
- Responsible for assisting the Fraud director with the overall management of the Bank's wire detection systems.
- Trained and created material for our onshore and offshore team in wire system via web ex.
- Investigated potentially suspicious activity escalated by the Alert Adjudication Unit, make risk based UAR (Unusual Activity Report) recommendation.
- Trained team members on wire processes and investigation strategies.
- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
Fifth Third Bank
Fraud Disputes Specialist
12.2013 - 03.2019
Job overview
- Executed customer calls utilizing discretion while balancing the risk between the bank and the customer while researching and resolving customer disputed transactions via systematic input.
- Developed successful training programs and manuals for growth strategies and quality.
- Responsible for initiating, analyzing, and rendering decisions on customer disputes, with the goal of preventing losses to the customer and the bank.
- Handled enormous number of difficult calls in stressful situations on related fraudulent accounts with excellent communication skills.
- Requested documentation of transactions from other departments, customers, merchants, and other Financial institutions to formulate appropriate risk decisions.
- Delegated tasks to disputes support staff to organize and improve team efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
M.S
University Overview
Western Governors University
Master’s Degree from Business Administration, Management, Management and Leadership
University Overview
American Intercontinental University
Bachelors from Business Administration, Management
University Overview
High Honors/ Magna Cum Laude
Butler Career Technology Center
Medical/Legal Secretary
Certificate-900 Hours
Certified Office- 2010 Microsoft office Professional
University Overview
Activities
Nominated President, , Butler Career Technology (2003)
Go Red for women committee member- American Heart Association
United Way committee member
Employee Engagement Committee member
Alpha mentoring programs within Bank Protection with fraud directors, Fraud Product Risk. (2022)
Skills
- Experienced Analyst with a demonstrated history of working in the banking industry Skilled in Due Diligence and Analysis, Anti Money Laundering, USA PATRIOT Act, and Fraud Investigations
- Net Reveal, Detica, BAE, Oracle, RWI, Outlook, Office Professional, Centralized reporting system, Lexus Nexus Mainframe, Kofax, Teams, MTS, Cisco WebEx, Ping and One note
- Performed effective training for overseas employees with video chat via web ex and provided training material
- Supervisory skills obtained managing special services department at Home Depot
- Internal Fraud
- Fraud Prevention Mastery
- Customer Relations
- Strong Research Skills
Certification
Medical Legal Secretary
Timeline
Financial Crimes Specialist
Fifth Third Bank
03.2019 - Current
Fraud Disputes Specialist
Fifth Third Bank
12.2013 - 03.2019
M.S
Western Governors University
Master’s Degree from Business Administration, Management, Management and Leadership
American Intercontinental University
Bachelors from Business Administration, Management
Butler Career Technology Center
Medical/Legal Secretary
Certificate-900 Hours
Certified Office- 2010 Microsoft office Professional
Medical Legal Secretary
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