Isabella Turnsplenty
Bountiful,UT
Summary
Dynamic Fulfillment Associate at Lowe's with a proven track record in enhancing customer satisfaction through efficient order processing and exceptional service. Skilled in teamwork and attention to detail, I consistently exceeded expectations while maintaining high standards of organization and cleanliness, contributing to a positive workplace culture and operational efficiency.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Lowe's
02.2025 - 12.2025
- Operated material handling equipment to efficiently transport products within warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to ensure timely order fulfillment and shipping.
- Assisted in receiving and processing incoming shipments for inventory accuracy.
- Implemented safety protocols to promote a secure working environment for all staff.
- Conducted quality control checks on outgoing orders to ensure customer satisfaction.
- Organized workstations to optimize workflows and enhance operational efficiency.
- Trained new associates on standard operating procedures and safety guidelines.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
Filer/AP Clerk
Crow Tribe of Indians
09.2024 - 11.2024
- Organized and maintained accurate filing systems to ensure efficient document retrieval.
- Assisted in sorting, categorizing, and labeling incoming documents for streamlined processing.
- Utilized digital tools to input and manage records, enhancing data accessibility.
- Collaborated with team members to identify and implement filing improvements for operational efficiency.
- Responded promptly to internal requests for information, demonstrating strong organizational skills.
- Reduced misplaced documents by maintaining a clean and organized filing area, ensuring proper storage of important files.
- Maintained physical and computer-based filing systems.
- Improved overall office efficiency by consistently updating and maintaining a comprehensive filing system, ensuring quick access to essential information.
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prevented data loss by backing up critical electronic files using cloud-based services or external hard drives regularly.
- Provided exceptional customer service by quickly fulfilling requests for specific documents from clients or other departments.
- Conducted quality checks on scanned documents to review for accuracy and completeness.
- Maintained strict confidentiality while handling sensitive documents, protecting client privacy and company reputation.
- Used image scanners to convert forms, receipts and reports into electronic format.
- Located and retrieved requested documents in accordance with established policies.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained log books and spreadsheets documenting file data and storage receipts.
Cashier
Chipotle
07.2024 - 09.2024
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth service during peak hours.
- Managed cash drawer, ensuring accuracy in daily financial transactions.
- Supported inventory management by restocking supplies as needed during shifts.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Housekeeper
Riversage Inn
04.2022 - 09.2022
- Cleaned and maintained guest rooms to ensure a welcoming environment.
- Performed detailed cleaning tasks, including dusting, vacuuming, and sanitizing surfaces.
- Assisted in laundry operations, ensuring timely availability of clean linens for guests.
- Responded promptly to guest requests and inquiries regarding room amenities and services.
- Collaborated with team members to uphold high cleanliness standards throughout the inn.
- Managed inventory of cleaning supplies, notifying management of shortages as needed.
- Implemented efficient cleaning techniques to enhance productivity during peak periods.
- Adhered to safety protocols while using cleaning chemicals and equipment effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Housekeeper
Cherry Tree Inn
06.2020 - 11.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
Education
High School Diploma -
Billings Senior High School
Billings, MT06.2019
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Customer service
- Flexible schedule
- Friendly and courteous
- Excellent communication
- Heavy lifting
Timeline
Fulfillment Associate
Lowe's
02.2025 - 12.2025
Filer/AP Clerk
Crow Tribe of Indians
09.2024 - 11.2024
Cashier
Chipotle
07.2024 - 09.2024
Housekeeper
Riversage Inn
04.2022 - 09.2022
Housekeeper
Cherry Tree Inn
06.2020 - 11.2020
High School Diploma -
Billings Senior High School