Isabella Velez
Southington
Summary
Reliable professional with a versatile background in bartending and food service. Skilled in managing high-pressure situations while maintaining a positive atmosphere. Eager to leverage teamwork and adaptability to drive exceptional service and operational efficiency.
Overview
5
5
years of professional experience
Work History
Bartender
Smokin' With Chris
Southington, CT
03.2021 - Current
- Managed bar inventory, ensuring optimal stock levels.
- Trained new bartenders on cocktail preparation, customer service standards, and bar procedures.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Maintained cleanliness and organization of the bar area to comply with health regulations.
- Resolved customer complaints effectively, fostering a positive atmosphere and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Food Runner
The Brazen Hen
Westerly, RI
03.2024 - 08.2024
- Delivered food orders promptly to ensure high customer satisfaction.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
No Degree - Criminal Justice
Husson University
Bangor, MEHigh School Diploma -
Southington High School
Southington, CT06.2022
No Degree - Criminology
Central Connecticut State University
New Britain, CT05.2027
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Engaging personality
- Clear and effective communication
- Memory retention
- Team collaboration
- Adaptable to change
Timeline
Food Runner
The Brazen Hen
03.2024 - 08.2024
Bartender
Smokin' With Chris
03.2021 - Current
No Degree - Criminal Justice
Husson University
High School Diploma -
Southington High School
No Degree - Criminology
Central Connecticut State University