Isabella Villegas
Moxee,WA
Summary
Proven to excel in fast-paced environments, I leveraged my empathetic communication and inventory control skills at Burlington to enhance customer satisfaction and streamline store operations. Recognized for reliability and exceeding expectations. Professional retail worker with strong focus on team collaboration and achieving results. Experience in customer service, inventory, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
4
4
years of professional experience
Work History
Gas Station Attendant
Super 7 Gas Station
03.2021 - 08.2021
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
- Counted registers and cleaned and secured shop at end of shift.
Barista
JayDay Cafe & Boba
04.2022 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Personal Shopper
Walmart
06.2023 - 09.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Kiln Helper
C&C Hop Farms
08.2024 - 09.2024
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Used equipment properly to avoid workplace hazards or injuries.
Retail Worker
Burlington
02.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
East Valley High School
Moxee City, WASkills
- Customer service/assistance
- Empathetic Communication
- Reliability and punctuality
- Cash handling accuracy
- Stock replenishment
- Store maintenance
- Shipment receiving
- Inventory control
- Front-end and Sales Floor organization
- Multitasking
- Exceeding customer expectations
- Opening and Closing Responsibilities
Languages
Spanish
Professional Working
Timeline
Kiln Helper
C&C Hop Farms
08.2024 - 09.2024
Retail Worker
Burlington
02.2024 - Current
Personal Shopper
Walmart
06.2023 - 09.2023
Barista
JayDay Cafe & Boba
04.2022 - 12.2022
Gas Station Attendant
Super 7 Gas Station
03.2021 - 08.2021
East Valley High School
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