Isabella Wilder
Richland,WA
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
MOD Pizza
Richland, WA
08.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Managed daily cash drawers
Shift Leader
McDonald's
Richland, WA
01.2022 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
High School Diploma -
Richland High School
Richland, WA2023
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
Certification
- ServSafe Certification
Timeline
Shift Manager
MOD Pizza
08.2023 - Current
Shift Leader
McDonald's
01.2022 - 07.2023
High School Diploma -
Richland High School