Isabella Zaferacopoulos
Dedham,MA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Experience in providing quality customer service, managing daily pharmacy operations out front and accurately filing information.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Clerk and Technician in Training
Dedham Pharmacy And Medical Supply
10.2019 - Current
- Greeted customers at counter and provided excellent customer service.
- Answered phone calls as a customer service representative
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Established and maintained patient profiles, updating organizational database with current information.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Administrative Assistant and Intern
Boston University Amyloidosis Clinic
05.2021 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
Swim Instructor and Lifegaurd
Goldfish Swim School
11.2018 - 06.2020
- Taught daily swim instruction to students varying in ages and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Implemented proper safety protocols
Education
Doctor Of Pharmacy (PharmD, 6 Years)
University of Rhode Island
Kingston, RI05.2025
High School Diploma -
Blue Hills Regional Technical School
Canton, MA05.2021
Skills
- Answering Customer Questions
- Administrative Oversight
- Records Updating
- Data entry proficiency
- Time management
- Organizational skills
- Customer service excellence
- Team collaboration
- Attention to detail
- Multitasking capabilities
Certification
Certified Nursing Assistant
Memory Care Certified
Stop the Bleed Certified
Timeline
Administrative Assistant and Intern
Boston University Amyloidosis Clinic
05.2021 - 08.2021
Pharmacy Clerk and Technician in Training
Dedham Pharmacy And Medical Supply
10.2019 - Current
Swim Instructor and Lifegaurd
Goldfish Swim School
11.2018 - 06.2020
Doctor Of Pharmacy (PharmD, 6 Years)
University of Rhode Island
High School Diploma -
Blue Hills Regional Technical School
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