Isabella Zolla
Boca Raton,Florida
Summary
Dependable server with proven customer service expertise in fast-paced environments. Skilled in providing attentive service, accurately handling orders, and enhancing guest experiences. Recognized for strong teamwork and efficiency in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Baptist Health Orthopedics
Boca Raton, Florida
10.2024 - Current
- Supported healthcare providers during patient examinations and procedures to ensure quality care.
- Monitored vital signs and documented patient information accurately.
- Administered injections, medications and treatments as directed by the physician.
- Informed patients about treatment plans and medication instructions to promote understanding and adherence.
- Prepared examination rooms and ensured necessary equipment was ready.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Managed appointment scheduling and follow-up coordination to enhance patient experience and continuity of care.
Barista Trainer
Starbucks
Tallahassee, Florida
06.2019 - 08.2023
- Trained new baristas on beverage preparation and customer service standards, enhancing team skill level and service quality.
- Demonstrated proper use of brewing equipment and techniques to staff, ensuring consistent beverage quality.
- Prepared beverages and food in a fast-paced environment, while still ensuring quality and consistency.
- Maintained cleanliness and organization of workspace, optimizing efficiency in customer areas and equipment use.
- Monitored inventory levels and assisted with ordering supplies as needed.
- Accurately processed cash and credit transactions, and managed the cash register.
Server
Big Anthony & Guido's
Coral Springs, Florida
02.2018 - 03.2020
- Managed food and drink orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Supported team members during busy shifts to enhance service delivery.
- Provided excellent customer service in a fast-paced restaurant environment.
- Handled customer inquiries and resolved issues promptly and professionally.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL05-2024
High School Diploma -
Coral Springs Charter School
Coral Springs, FL05-2020
Skills
- Food service
- Order management
- Customer engagement
- Team collaboration
- Time management
- Quality assurance
- Attention to detail
- Fast-paced environment
- POS operation
Languages
English
Professional
Spanish
Professional
Portuguese
Professional
Italian
Elementary
Timeline
Medical Assistant
Baptist Health Orthopedics
10.2024 - Current
Barista Trainer
Starbucks
06.2019 - 08.2023
Server
Big Anthony & Guido's
02.2018 - 03.2020
Bachelor of Science - Psychology
Florida State University
High School Diploma -
Coral Springs Charter School