Isabella Ortiz
Spotsylvania,VA
Summary
Dynamic and dedicated professional with extensive animal handling expertise. Proven ability to enhance team efficiency through training and exceptional communication. Skilled in sanitation protocols and fostering positive canine behavior, resulting in improved client satisfaction and retention. Committed to maintaining high standards of care and safety in all environments. Excellent customer services skills.
Overview
6
6
years of professional experience
Work History
Attractions Associate
Urban Air
09.2024 - 03.2025
- Improved efficiency of ride loading processes through clear communication with guests and adherence to established guidelines.
- Supported overall park operations by cross-training in various departments, exhibiting adaptability and teamwork skills.
- Provided exceptional customer service, engaging 100 plus guests in conversation while assisting them with their needs during their visit.
- Cleaned and sanitized surfaces using approved chemicals.
- Maintained safe operation of attractions through regular inspections, identifying potential issues and reporting them accordingly.
Lead Kennel Technician
Bully Mind and Body
01.2019 - 02.2025
- Streamlined feeding schedules to ensure consistency in providing balanced nutrition to each animal.
- Provided comprehensive training for new staff members, resulting in a more knowledgeable and efficient team of technicians.
- Coordinated transportation logistics for animals traveling between facilities or being relocated to new homes, ensuring safety throughout the process.
- Reduced illness outbreaks among animals by maintaining strict sanitation standards in all kennel areas.
- Addressed any behavioral issues observed promptly using positive reinforcement techniques, promoting good habits among the 30 plus animals in our care.
- Conducted regular facility maintenance checks to ensure a safe environment for both staff members and animals housed within the kennel.
- Enhanced animal care by implementing updated protocols and procedures for the kennel facility.
- Developed strong relationships with clients, ultimately leading to increased customer satisfaction and retention rates.
Education
Associate of Science - Veterinary Technician
Penn Foster Career School
Scranton, PA06-2026
High School Diploma -
Spotsylvania Highschool
Spotsylvania, VA05-2023
Skills
- Animal handling expertise
- Animal restraint techniques
- Sanitation protocols
- Vaccinations
- Canine behavior
- Animal bathing
- Teamwork
- Customer service
- Honest and dependable
- Multitasking
- Excellent communication
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Attractions Associate
Urban Air
09.2024 - 03.2025
Lead Kennel Technician
Bully Mind and Body
01.2019 - 02.2025
Associate of Science - Veterinary Technician
Penn Foster Career School
High School Diploma -
Spotsylvania Highschool
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