Kristina Warren
Wisconsin Dells,WI
Summary
Proven to enhance guest experiences at Wilderness Resort through meticulous safety practices and exceptional customer service. Skilled in multitasking and problem-solving, effectively managing crowd control and maintaining high safety standards. Demonstrated technical aptitude in routine maintenance checks, ensuring attraction safety and performance.
Professional Attractions Specialist with comprehensive experience in guest engagement and operational excellence. Strong focus on team collaboration and adapting to changing needs ensures reliability and efficiency. Proven skills in customer service, safety protocols, and crowd management enhance visitor satisfaction and overall experience. Known for positive attitude, effective communication, and results-driven approach.
Overview
5
5
years of professional experience
Work History
Attractions Associate
Wilderness Resort
05.2021 - 08.2024
- Provided exceptional customer service, engaging guests in conversation while assisting them with their needs during their visit.
- Managed crowd control during peak hours, implementing effective strategies to minimize wait times without compromising safety or quality of experience.
- Maintained attraction equipment and props.
- Demonstrated strong attention to detail while conducting routine maintenance checks on all park attractions, ensuring optimal performance and guest satisfaction.
- Enhanced guest experience by providing friendly and knowledgeable assistance with park attractions and information.
- Enforced safety practices and procedures during attraction operation.
- Ensured accurate record-keeping of daily attraction statistics, contributing to data-driven decision making within the organization.
Life Guard
City of Wisconsin Dells
05.2019 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
Education
Bachelor of Science - Psychology/Criminal Justice/Sociology
University of Wisconsin, La Crosse
La Crosse, WI05-2025
High School Diploma -
Wisconsin Dells High School
Wisconsin Dells, WI05-2021
Skills
- Safety awareness
- Cash handling proficiency
- Technical aptitude
- Tour guiding expertise
- Policy compliance
- Problem-solving abilities
- Multitasking Abilities
- Positive Attitude
- Communication Skills
Timeline
Attractions Associate
Wilderness Resort
05.2021 - 08.2024
Life Guard
City of Wisconsin Dells
05.2019 - 08.2021
Bachelor of Science - Psychology/Criminal Justice/Sociology
University of Wisconsin, La Crosse
High School Diploma -
Wisconsin Dells High School
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