Isabelle Acero
Sioux Falls,SD
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist/Glass Estimator
Abra Auto Body
05.2024 - 03.2025
- Greeted and assisted visitors, creating welcoming atmosphere.
- Scheduled appointments and maintained organized calendar for staff.
- Helped customers get an estimate for their windshields or any other glass they were needing for their vehicle
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits and payments.
Customer Service/Sales Representative
Luxury Auto Mall
04.2022 - 04.2024
- Collaborated with sales team to identify upselling opportunities, contributing to increased revenue streams.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Scheduled high volume of service appointment for customers that were needing service work.
Stocking Crew Member
Fleet Farm
03.2021 - 06.2021
- Organized and stocked merchandise on shelves to ensure optimal product presentation.
- Monitored inventory levels to facilitate timely restocking and minimize stockouts.
- Collaborated with team members to maintain cleanliness and organization of the stockroom.
- Operated warehouse equipment safely, adhering to all safety protocols and procedures.
- Supported management in inventory audits by providing accurate counts and reports on stock levels.
Apparel Associate
Walmart
10.2020 - 01.2021
- Assisted customers with product selection and provided expert knowledge on apparel features.
- Maintained organized merchandise displays to enhance customer experience and drive sales.
- Conducted inventory management tasks, ensuring accurate stock levels and prompt replenishment.
- Collaborated with team members to optimize store layout for improved customer navigation.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
Frozen Dairy/Fresh Produce Associate
Walmart
11.2019 - 05.2020
- Managed inventory of fresh produce, ensuring optimal quality and freshness standards.
- Coordinated product displays to enhance visual appeal and maximize customer engagement.
- Monitored stock levels, initiating orders to maintain adequate supply and reduce waste.
- Provided exceptional customer service by addressing inquiries and assisting with product selection.
- Increased customer satisfaction by providing prompt and knowledgeable assistance with fresh produce selection.
Education
High School Diploma -
Miracosta College
Oceanside, CASkills
- Customer service
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Office organization
- Multitasking
Languages
English
Spanish
Timeline
Front Desk Receptionist/Glass Estimator
Abra Auto Body
05.2024 - 03.2025
Customer Service/Sales Representative
Luxury Auto Mall
04.2022 - 04.2024
Stocking Crew Member
Fleet Farm
03.2021 - 06.2021
Apparel Associate
Walmart
10.2020 - 01.2021
Frozen Dairy/Fresh Produce Associate
Walmart
11.2019 - 05.2020
High School Diploma -
Miracosta College
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