Isabelle Bergere
Summary
Driven manager with proven success at Crossroads Bake Shop, enhancing operations through inventory optimization and staff development. Highly motivated worker with extensive customer service experience. Skilled in complex problem solving and team leadership. Improved customer satisfaction by streamlining order processes, demonstrating strong organizational and communication abilities to foster a productive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Crossroads Bake Shop
Doylestown, PA
10.2019 - 05.2022
- Worked as a cashier and barista, making my way up to becoming a shift leader and then a manager. Additionally, took a course to become a Food Safety Manager, certified in the Commonwealth of Pennsylvania
- Handled day to day operations, including but not limited to: inventory management, employee training, customer service, handling customer or employee issues, and inputting orders
- Participated in the hiring process for retail employees and their subsequent training in both customer service and barista positions
- Handled employee conflicts to ensure a healthy and productive working environment
- Implemented new systems for more efficient operations during the busiest season, improving customer satisfaction with order pickup
- Streamlined inventory and restocking processes to make for a more efficient workflow
- Maintained neat and attractive displays to showcase new and popular products and improved weekly sales
- Adaptive and efficient in a fast-paced environment, regularly serving over 50 customers daily, including phone calls and orders
- Aided general manager and owner with both Microsoft Excel and other technological software
Sales Associate
Lotus 8
Doylestown, PA
08.2017 - 10.2021
- Produced several products for the store and large online orders
- Oversaw production of several goods to maintain a healthy inventory
- Worked with customers to determine the best products for them, offering a personalized customer service experience
- Handled inventory management and organized back end of the store
- Engineered several products and service offerings
- Managed over 25 customers daily, mostly solo
- Improved point-of-sales system operations and management for accurate inventory and sales numbers
- Maintained trendy store displays to optimize product visibility
Education
Business Administration And Management
Bucks County Community College
Newtown, PAHigh School Diploma -
Central Bucks High School West
Doylestown, PA06.2016
Skills
- Customer service
- Organization
- Verbal and written communication
- Complex problem solving
- Detail-oriented
- Team leadership
Certification
- Food Safety Management, ServSafe - Obtained October 2021
Timeline
Manager
Crossroads Bake Shop
10.2019 - 05.2022
Sales Associate
Lotus 8
08.2017 - 10.2021
Business Administration And Management
Bucks County Community College
High School Diploma -
Central Bucks High School West