Isabelle Beverlin
Zanesville,OH
Summary
Sociable professional with experience involving the public on a daily basis. Experience in tracking important information and handling it effectively. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive experiences.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Red Lobster
Zanesville, OH
09.2022 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Billing Customer Service Representative
Spectrum
Zanesville, OH
03.2022 - 09.2022
- Handled customer inquiries and complaints regarding billing issues via telephone, email, and other communication channels.
- Processed payments received from customers by mail or online banking systems.
- Maintained accurate records of customer interactions and transactions.
- Researched and resolved complex billing disputes in a timely manner.
- Provided detailed information to customers about their accounts, including payment history and current balance due.
- Performed data entry tasks related to customer accounts including updating account status and payment information.
- Collaborated with other departments within the company to resolve billing discrepancies quickly and accurately.
- Educated customers about available discounts, promotions, or special offers that may be applicable to them.
Server/Restaurant Hostess
Bob Evans Restaurant
Zanesville, OH
12.2019 - 03.2022
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
Education
Associate of Arts - Liberal Arts and General Studies
Zane State College
Zanesville, OH03-2021
Associate of Science - General Studies
Zane State College
Zanesville, OH03-2021
Skills
- Professional Appearance
- Relationship Management
- Strong Work Ethic
- Communication protocol knowledge
- Effective customer communication
- Organization and Multitasking
- Data Entry
- Building rapport
- Activities Planning
Volunteer/Projects
- Facilitated bible school groups throughout high school in the Duncan Falls United Methodist Children's Program.
- Coordinated engaging activities for the children and oversaw them.
- Volunteered with the Humane Society throughout college. Donated items for the animals and provided enrichment activities.
- Currently running the Zanesville Red Lobster social media accounts to boost guest intake.
- Coordinating activities with management for the community at Red Lobster to boost local moral and business.
Timeline
Server/Bartender
Red Lobster
09.2022 - Current
Billing Customer Service Representative
Spectrum
03.2022 - 09.2022
Server/Restaurant Hostess
Bob Evans Restaurant
12.2019 - 03.2022
Associate of Arts - Liberal Arts and General Studies
Zane State College
Associate of Science - General Studies
Zane State College
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